Hohem iSteady MT3 AI 3-Axis Gimbal Stabilizer Lightweight Camera Smartphone Vlog
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Specs
Expansion Ports: 1/4"-20 UNC Port ×3, NATO Port ×1
Weight: Approx. 765 g (1.69 lbs) *Tripod not included in the weight
Size
Unfolded: 316 x 148 x 149 mm (12.5 x 5.9 x 5.9 in)
Folded: 278 x 190 x 67 mm (10.9 x 7.5 x 2.7 in)
Camera Compatibility
Height: ≤ 100.5 mm (≤ 3.96 in)
Width: ≤ 145 mm (≤ 5.7 in)
Depth (camera + lens): ≤ 176.2 mm (≤ 6.94 in)
Smartphone Width: 58~98 mm (2.28~3.86 in)
Payload: 1.4 kg (3.08 lbs)
Controllable Range
Pan: 360° Infinite
Roll: -45°~45°
Tilt: -90°~180°
Working Temperature: -10°C~40°C (14 °F–104 °F)
Motor Protection: The gimbal will automatically shut down in case of improper operation to protect the motor.
AI Tracker
Type: Built-in AI camera
Pixel: 1 MP
AI Tracking Distance: Gesture recognition distance: 0.5~3.5 m
Tracking distance: 0.5~5 m
RGB: Stepless RGB color and brightness control
Max Power: 2.5W
CCT: 2700K, 3000K, 3500K, 4000K, 4500K, 5000K, 5500K, 6000K, 6500K
Battery:
Type: 18650 li-ion
Capacity: 2600mAh
Power: 7.4V/19.24Wh
Runtime:
Approx. 17 hours (Balanced and stationary)
Approx. 11 hours (With AI tracking)
6 hours (With AI tracking and fill light used simultaneously)
*Data sourced from Hohem Laboratory
Charging Time: 3 hours (5V-2A)
Charging Port: USB-C
Reverse Charging: Supported
Bluetooth
Type: Bluetooth 5.1
Software
App: Hohem Joy
Frequently asked questions
What size camera will it hold?
Height up to 100.5mm, width up to 145mm, and depth (camera plus lens) up to 176.2mm. Check your specific camera and lens combination against these limits before buying, since a body that fits alone can exceed depth once a lens is attached.
Will my phone fit too?
Yes, 58 to 98mm width, so it covers most current phones including larger models, though measure with your case on since a thick case can push a large phone toward the upper limit.
How heavy is the gimbal itself?
Approximately 765g unfolded, not including any camera or accessories mounted on it, which is a genuine consideration for all-day handheld use.
How does it fold for travel?
From 316 x 148 x 149mm unfolded down to 278 x 190 x 67mm folded, a meaningful reduction in depth that makes it considerably easier to pack in a bag.
What are the expansion ports for?
Three 1/4-20 UNC ports plus a NATO port let you attach a light, microphone or monitor directly to the gimbal, building a small rig rather than mounting accessories separately.
