This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
To qualify for a replacement, you must provide a valid proof of purchase, such as:
Without proof of purchase, we may not be able to process your replacement request.
The item must be returned in original condition, which includes:
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
We do not accept returns or exchanges for:
Please double-check your order before confirming your purchase.
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
While our policy follows DTI guidelines, VMi Direct reserves the right to:
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
2. Provide:
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
