EJEAS V4 Plus 4 Set Bluetooth Motorcycle Helmet Intercom Headset With 1500M
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A 4-set Bluetooth motorcycle helmet intercom, letting up to 4 riders talk to each other hands-free without pressing any button once paired — automatic real-time talk from the moment you turn the units on.
Key features
- 4-way full-duplex intercom: Pair once; after that, turn on and talk automatically, no PTT button needed
- Auto-answer calls: Incoming phone calls are answered automatically through the headset
- Hands-free group talk: All 4 riders can speak simultaneously without pressing anything
- FM radio: 88–108 frequency range
- Music playback: Bluetooth 5.1 chip streams phone MP3 music with clearer sound quality
- Bluetooth compatibility: Also pairs with GPS units and tablets for navigation voice and other audio
What's in the box
- 1 x Console
- 1 x Headphones
- 1 x Charging cable
- 1 x Manual
- 1 x Helmet clip
- 1 x Simple screwdriver
Ships nationwide across the Philippines.
Frequently asked questions
How many riders can talk at once?
Four, on full duplex, meaning everyone can speak and be heard simultaneously without pressing a button, like a phone call rather than a walkie-talkie.
Do I need to press a button to talk?
No, once paired the intercom connects automatically every time you switch on, with no PTT button needed for group conversation.
Can it answer phone calls too?
Yes, incoming calls are answered automatically through the headset, so you do not need to reach for your phone while riding.
What is the actual range?
Up to 1500 metres in open conditions, which covers most group rides on open road. Traffic, buildings and terrain will reduce that considerably, so plan on riders staying reasonably close together in built-up areas.
Is it waterproof for wet season riding?
Check the specific IP rating on the listing before assuming full rain protection, since helmet intercoms vary in water resistance level across models.
