EcoFlow River 3 Max Portable Power Station
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Recently purchased the River 3 maX for a camping trip and it worked out perfectly.
SO IMPRESSED, A MUST FOR A WFH GAL LIKE ME! SOBRANG HAPPY AKO WITH THIS PURCHASE
Medyo mahal pero worth it kapag madalas brownout sa area And very useful pag mahilig magcamping.
Kaya gadget lang talaga; kahit rice cooker ay hindi.
Medyo mabigat but sturdy feel—level agad ang quality.
Peroi-laptop + lamp, needed recharge agad.
Daming ports—USB-C, car, AC. Tumaas level ang travel setup presentation.
Nagamit ko sa car, fan at speaker lahat nabuhay.
Maganda siya, pero baka may mas mura para sa ganitong capacity.
Zoom class muna nang walang problema kahit brownout.
Kahit ilang oras brownout, zero hassle 'cause of this.
Full charge lasts only 4 hours. Sana mas matagal pa.
Wired up in seconds. Super user-friendly design.
Sakto sa condo na wala siyang hassle iniiba setup.
Compact pero kayang pink-up ang small heater. Impressive.
Kaya mag-online games even gabi. Noise level = minimal.
Ganito dapat every home may ganitong backup. HAHAH Very worth it
So far okay performance nya. Started ng full charged then may 42% remaining pa after 8hrs of use (3 monitors, laptop, and standing table)
Value wise, medyo overrated for capacity but ergonomic.
Sobrang worth it! This was the right size and capacity of a power station for our needs. Yung extra detachable battery capacity is useful at home and also sa outdoors
Super quiet kahit full load. Hindi nakaka-irita gamitin.
Seriously, 0 to 100% in isang oras lang. Astig! river 3 max is a great power station. I’m very happy so far.
Medyo mabigat pero kaya na, compact enough para sa balik-probinsya travel.
Ginamit namin nung nagka brownout, kaya pa rin fridge at ilaw. Ang lifesaver!
Product Details
- <10 MS UPS - The RIVER 3 Max power station ensures <10 ms switchover for premium UPS protection, securing your home office and gaming setups from power surges. Stay informed with LED, app, and software alerts, and rest assured with automatic data saving on low battery, thanks to the PC/NAS-compatible interface and EcoFlow software.
- Power up to 1200W - RIVER 3 Max portable power station delivers a steady 600W and surges to 1200W with X-Boost. It features 7 outlets—including 3 UPS-supported AC, 2 USB-A, a high-speed USB-C, and a car charger output—to power all your family's devices. Plus, the built-in light ensures you're never left in the dark.
- Expandable Power, Effortless Experience - RIVER 3 Max already combines a RIVER 3 Plus unit with a 300W Extra Battery for 572Wh of capacity, and it can go further still. Add another compatible Extra Battery to stack up to 858Wh of total energy. Enjoy the simplicity of Pogo Pin technology for wireless connection and easy clipping, while the additional battery offers a 140W USB-C port for extra input and output options.
- 2× Runtime & Ultra-Quiet - The RIVER 3 Max battery generator, powered by X-GaNPower, boosts energy efficiency, giving you twice the run time for appliances under 100W. Plus, it’s compact and operates at a quiet 30 dB, so it won’t disturb your peace, even at 1.6 ft away.
- Fast & Solar Recharge - Experience AC charging from 0-100% in just 1 hour with X-Stream technology. Or, harness clean, green renewable energy to recharge the RIVER 3 Max solar generator in as little as 1.5 hours with a 220W solar input.
- LiFePO4 Long-Life Battery - RIVER 3 Max has a lifespan of 3000 charging cycles. That's around 10 years of everyday use before its capacity drops to 80%. With IP54 battery protection, water damage is minimized. Its robust fire-retardant shell survives rough conditions. Even after a 3 ft (1.5 m) fall, RIVER 3 Max won't get damaged.
- Smart App Control & Portable - Enjoy seamless connectivity with the RIVER 3 Max through Bluetooth and Wi-Fi, allowing remote control even when you're away. The user-friendly app provides personalized charging options like speed control, timed charging, power-saving mode, and low-battery notifications. With dimensions of 9.2 x 9.1 x 5.8 inches and weighing 10.4 lbs, it's designed for convenience and portability.
Key Features:
- 300W Additional Battery: Extends runtime and enhances power capacity, ideal for extended use.
- Pro-Grade UPS (<10 ms): Protects sensitive devices like medical equipment or computers with ultra-fast power switching.
- 600W Rated Output & 1200W X-Boost: Supports a wide range of appliances, including high-surge devices.
- 2× Runtime for <100W Devices: Perfect for powering low-wattage appliances for extended periods.
- Expandable Capacity: Easily upgrade to 858Wh using a wire-free connection for added flexibility.
- Compact & Lightweight: Designed for portability, making it ideal for travel, outdoor activities, or tight spaces.
- 1-Hour Fast Charging: Charges up to 80% in just an hour without compromising battery life.
- 220W Fast Solar Charging: Enjoy eco-friendly power with quick solar recharging capabilities.
Specifications:
- Sockets Available: 3 Sockets (1 in front and 2 behind the unit)
- Battery Capacity: 572Wh (expandable to 858Wh)
- Rated Output: 600W (1200W with X-Boost for surge appliances)
- Charging Time: 1 hour to 80%, fully charged in under 2 hours
- Solar Input: Up to 220W for efficient off-grid charging
- Ports: Multiple USB, DC, and AC outlets for device compatibility
- UPS Switching Time: Less than 10 milliseconds
- Weight: Lightweight and portable for easy transportation
Frequently asked questions
Is this just a RIVER 3 Plus with a different name?
Not quite. The RIVER 3 Max genuinely combines a RIVER 3 Plus unit with a 300W Extra Battery, giving 572Wh of capacity out of the box, confirmed directly against EcoFlow's own published specifications. The base electronics are the same as the Plus, which is why some marketing language overlaps, but the Max ships with the extra battery already included.
What does under 10ms UPS switchover protect?
Sensitive electronics like a PC or gaming setup that would otherwise crash or lose data during even a brief power interruption.
How do I know battery status and alerts?
LED, app and software alerts, with automatic data saving triggered on low battery to help prevent data loss.
Can I expand capacity further?
Yes, adding another compatible Extra Battery takes total capacity up to 858Wh, confirmed against EcoFlow's official specifications for this model.
