Japanese Style Eco Friendly Portable Plastic Bento Lunch Box 1200ml and 2 Layers
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A 1200ml two-layer bento box made of food-grade PP, with a leak-proof silicone-sealed upper dish grid and a heat-preservation lower compartment.
Specifications
- Capacity: 1200ml
- Material: Food-grade PP, heat-resistant to 120°C
- Heat retention: Up to 3 hours (100°C soup cooling to 40°C at 30°C room temperature)
- Colors: 2 available
Key features
- Four-side lock design with a thickened silicone sealing ring — the upper tier is leak-proof; the lower tier is heat-retention only, not leak-proof
- Movable partition lets you rearrange compartments as needed
- BPA-free, safe for microwave use
What's in the box
- 1 x Two-layer lunch box
- 1 x Spoon
- 1 x Fork
- 1 x Knife
Ships nationwide across the Philippines.
Frequently asked questions
Is it actually made of wood?
No, despite wooden styling in the design, it is BPA-free plastic construction, microwave-safe and suited to daily use rather than genuine wood, which would not be microwavable.
Good for picnics and school?
Yes, that is its stated intended use alongside camping, with a portable two-layer design that separates portions while staying compact enough to carry.
What comes in the box?
A spoon and fork are included alongside the two-layer container itself.
How is capacity split between the layers?
The two layers allow flexible portion placement, so you can match how much goes in each tier to what you are packing rather than a fixed 50/50 split.
