DJI RS 4 Gimbal Stabilizer for Smooth Video
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
DJI RS 4 Gimbal Stabilizer
The DJI RS 4 gimbal stabilizer features a 2nd-generation design. It offers native vertical shooting, so you can record for social media and vertical formats. The joystick mode lets you control your camera movements easily.
Setup is fast. The DJI RS 4 gimbal stabilizer supports many popular cameras and lenses. It works well for different shooting needs. The battery lasts long and keeps you working for hours.
Buttons and controls are easy to reach. The display is clear. Switch between modes without losing focus on your work. The DJI RS 4 gimbal stabilizer is lightweight and compact, so it fits in most camera bags.
Auto-tuning allows quick balance changes. This means you get reliable stabilization every time. The system stays quiet while working, which is good for recording sound on set.
At VMIDirect, you get the DJI RS 4 gimbal stabilizer at a good price. You also get global brand quality and certified authenticity. Nationwide shipping and fast service make buying simple. Our large selection and trusted support add more value to your purchase.
Improve your video projects. Use the DJI RS 4 gimbal stabilizer for smooth, stable, and creative footage. Your filming sessions get easier. Each shot looks more professional. Try it and see the difference in your work.
Specifications
Peripheral
Accessory Port:
Ronin Series Accessories (RSA)/NATO Ports
1/4"-20 Mounting Hole
Cold Shoe
Video Transmission Port (USB-C)
RSS Camera Control Port (USB-C)
Focus Motor Port (USB-C)
Battery:
Model: BHX711-3000-7.2V
Type: LiPo 2S
Capacity: 3000 mAh
Energy: 21 Wh
Max Runtime: 12 hours (Measured with the gimbal balanced in a level and stationary state. When the gimbal is in motion, the operating time will be reduced.)
Charging Time: Approx. 2.5 hours (Measured with a charger supporting 18W fast charging. It is recommended to use chargers supporting PD protocol.)
Suggested Charging Temperature: 5° to 40° C (41° to 104° F)
Connections:
Bluetooth 5.1
Charging Port (USB-C)
Ronin App Requirements:
iOS 11.0 or above
Android 8.0 or above
Languages Supported by the Touchscreen:
English, Simplified Chinese, Traditional Chinese, German, French, Korean, Japanese, Spanish, Portuguese (Brazil), Russian, Thai
Working Performance
Tested Payload: 3 kg (6.6 lbs)
Maximum Controlled Rotation Speed:
Pan: 360°/s
Tilt: 360°/s
Roll: 360°/s
Mechanical Range:
Pan Axis: 360° continuous rotation
Roll Axis: -95° to +240°
Tilt Axis: -112° to +214°
Mechanical & Electrical Properties
Operating Frequency: 2.400-2.4835 GHz
Bluetooth Transmitter Power: < 8 dBm
Operating Temperature: -20° to 45° C (-4° to 113° F)
Weight:
Gimbal: Approx. 1066 g (2.35 lbs)
Grip: Approx. 203 g (0.45 lbs)
Extended Grip/Tripod (Plastic): Approx. 183 g (0.4 lbs)
Upper and Lower Quick-Release Plates: Approx. 98 g (0.22 lbs)
Dimensions:
Folded: 244.2 × 115.9 × 251.1 mm (L × W × H, excluding camera, grip, and the Extended Grip/Tripod)
Unfolded: 218.8 × 190.7 × 369 mm (L × W × H, including grip, excluding camera and the Extended Grip/Tripod)
DJI Ronin Image Transmitter
Connections:
Power/Communication Port (USB-C)
HDMI Port (Mini HDMI)
RSS Camera Control Port (USB-C)
Expansion Port: Cold Shoe
Operating Frequency:
2.400-2.4835 GHz
5.725-5.850 GHz
Weight: 126 g (0.27 lbs)
Dimensions: 82 × 63 × 24 mm (L × W × H)
Transmitter Power (EIRP):
2.400-2.4835 GHz:
< 25 dBm (FCC)
< 20 dBm (CE/SRRC/MIC)
5.725-5.850 GHz:
< 25 dBm (FCC/SRRC)
< 14 dBm (CE)
Battery:
Capacity: 2970 mAh
Compatible Charger: 5 V/2 A
Charging Time: Approx. 2.5 hours
Operating Time: Approx. 3.5 hours
Transmission Range:
200 m (SRRC/FCC)
100 m (CE)
Measured in an unobstructed environment free of interference.
Latency: 60 ms
Operating Current/Voltage: 900 mA / 3.7 V
Operating Temperature: 0° to 45° C (32° to 113° F)
Frequently asked questions
What cameras does the DJI RS 4 hold?
DSLR and mirrorless bodies. Check the specific payload rating and your camera plus lens combination against DJI's compatibility list, since a body that seems light on its own can exceed the limit once a heavier lens is attached.
What does native vertical shooting mean?
You can rotate the whole rig to shoot vertical video directly for social media, rather than shooting horizontal and cropping afterward, which loses resolution and framing control.
Is this suitable for a beginner?
Yes, DJI positions it for both new and experienced filmmakers. The main learning curve with any gimbal is balancing the camera correctly before each shoot, not operating the stabiliser itself.
What is the 2nd-generation design?
An updated version of DJI's RS platform, refining stabilisation and handling over the original RS series rather than a completely different product line.
Do I need to balance it every time?
Yes, as with any gimbal, the camera needs balancing before use, and especially after switching lenses or between horizontal and vertical shooting modes.
