DJI Neo 4K Camera Drone with Protective Frame
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Ang tagal ng flight time, umabot talaga ng 38 minutes. Nakakapag-enjoy ako sa pag-shoot ng mahaba. Very stable din ang flight.
Smooth transaction. Ang bilis ng delivery at authentic talaga yung unit. Napakagandang drone for its price.
Ang ganda ng 3-axis stabilization. Walang shaky footage kahit mahangin. Ang linaw ng kuha, parang pro na agad.
Grabe, ang linaw ng 4K video ng DJI Neo. Swak na swak sa vlogging ko. Ang liit pa at ang gaan, madaling dalhin kahit saan. Recommended!
Gaganda ng footage, pero mabilis maubos ang battery. Maybe need ng extra battery?
Ang layo ng naabot ng signal, hindi ako nag-alala na mawawala yung drone. Smooth pa rin yung live feed. Superb!
Nabili ko 'to for my family trips. Palm takeoff and landing, sobrang galing!, hassle-free talaga.
Okay lang siya, 4K video pero minsan nagloloko ang connection. Maybe software update needed?
DJI Neo ko, sobrang ganda ng 4K video at smooth ang footage. May mga QuickShots pa, parang pro na ako sa drone flying!
Authentic seller talaga ang Urbangadgets.ph. DJI Neo ko, sobrang gaan at portable. Perfect for travel vlogs
Sobrang gaan at portable ng DJI Neo. Pwede ko siyang dalhin anywhere, anytime!
Sabi ko na nga ba, sulit ang pera ko dito. DJI Neo ko, sobrang ganda ng features at quality.
Okay naman 'yung drone, pero medyo mahal 'yung mga extra accessories. Pero overall, goods naman 'yung performance, lalo na 'yung 4K video.
Ang bilis ma-low batt 'yung drone, lalo na kapag ginagamit 'yung 4K video. Minsan, hindi ko naabot 'yung 20 minutes. Sana tumagal pa 'yung battery sa susunod na update.
Okay naman yung drone, pero I was expecting a much better flight time. Yung advertised na 38 mins, di ko naabot. Mga 25 mins lang. Sana mas tumagal pa.
First drone ko to, at sobrang amazed ako sa dali ng paggamit. 'Yung QuickShots, sobrang convenient. Kahit noob, makakakuha ng cinematic shots. Legit!
Ang ganda ng DJI Neo, 4K video at smooth ang footage. Sulit ang pera ko dito!
Maganda yung drone, pero yung app minsan nag-lalo-load. Sana ma-fix sa next update. Overall, I'm happy with the purchase.
Maganda 'yung DJI Neo, pero 'yung flight time, minsan hindi umaabot sa 38 minutes. Nasa 30 minutes lang. Pero okay na rin.
aganda ng footage, pero mabilis maubos ang battery. Maybe need ng extra battery?
As expected from DJI. Hindi ako na-disappoint. Ganda ng photos and videos. Sulit na sulit ang bayad.
Nagamit ko siya sa hiking, sobrang stable ng footage. 4K video at QuickShots, perfect combo!
Kasiya sa maliit na bag ko. Napakaconvenient para sa mga out-of-town trips. Very happy with this purchase.
DJI Neo ko, sobrang ganda ng 4K video at smooth ang footage. May mga QuickShots pa, parang pro na ako sa drone flying!
DJI Neo Features
From Your Hand to the Sky—Palm Takeoff
DJI Neo gracefully takes off and lands from your palm. Simply press the mode button on Neo, select your desired shooting mode, and Neo automatically does the rest to capture impressive footage, all without a remote controller!
Take Center Stage With Subject Tracking
Whether cycling, skateboarding, or hiking, Neo keeps pace as your personal videographer and ensures you are always in the spotlight. Equipped with intelligent algorithms, Neo can follow the subject within frame, so you can set up captivating follow shots with ease.
Spark Creativity With Quick Shots
With just a press of your finger, let DJI Neo automatically film for you. DJI Neo offers six intelligent shooting modes, providing dynamic angles to elevate your creative footage.
Multiple Control Methods
Compact yet capable, DJI Neo flies with style. It not only supports controller-free aerial filming but can also be paired with the DJI Fly app, remote controllers, RC Motion, DJI Goggles, and more for increased flight and camera control.
Uncompromised Image Quality
DJI Neo sports a 1/2-inch image sensor for snapping 12MP stills. Combined with DJI's powerful stabilization algorithms, it can produce 4K UHD stabilized videos straight out of the camera, and 1080p vertical video to make your contents pop.
Convenient Audio Recording
When controlling DJI Neo directly with the DJI Fly app, or with a RC-N3 or RC-N2 standard remote controller, you can capture audio using DJI Mic 2 when it is Bluetooth connected to your mobile phone, or directly through the phone's built-in microphone. The DJI Fly app can also automatically eliminate propeller noise and merge your audio track with your footage to ensure clear sound even when shooting low-altitude vlogs.
DJI Neo Specifications
Aircraft
Takeoff Weight: Approx. 135 g
Dimensions: 130 × 157 × 48.5 mm (L × W × H)
Max Ascent Speed: 0.5 m/s (Cine mode); 2 m/s (Normal mode); 3 m/s (Sport mode)
Max Descent Speed: 0.5 m/s (Cine mode); 2 m/s (Normal mode); 2 m/s (Sport mode)
Max Horizontal Speed: 6 m/s (Normal mode); 8 m/s (Sport mode); 16 m/s (Manual mode)
Max Takeoff Altitude: 2000 m
Max Flight Time: Approx. 18 mins (approx. 17 mins with Propeller Guards)
Max Hovering Time: Approx. 18 mins (approx. 17 mins with Propeller Guards)
Max Flight Distance: 7 km
Max Wind Speed Resistance: 8 m/s (Level 4)
Operating Temperature: -10° to 40° C (14° to 104° F)
Global Navigation Satellite System: GPS + Galileo + BeiDou
Hovering Accuracy Range: Vertical: ±0.1 m (vision positioning), ±0.5 m (GNSS positioning); Horizontal: ±0.3 m (vision positioning), ±1.5 m (GNSS positioning)
Internal Storage: 22 GB
Class: C0 (EU)
Camera
Image Sensor: 1/2-inch image sensor
Lens: FOV: 117.6°; Format Equivalent: 14 mm; Aperture: f/2.8; Focus: 0.6 m to ∞
ISO Range: 100–6400 (Auto); 100–6400 (Manual)
Shutter Speed: Video: 1/8000–1/30 s; Photo: 1/8000–1/10 s
Max Image Size: 12 MP Photo; 4000 × 3000 (4:3); 4000 × 2256 (16:9)
Still Photography Modes: Single / Timed Shot
Photo Format: JPEG
Video Resolution:
- EIS Off: 4K (4:3): 3840 × 2880 @ 30fps
- EIS Off: 1080p (4:3): 1440 × 1080 @ 60/50/30fps
- EIS On: 4K (16:9): 3840 × 2160 @ 30fps
- EIS On: 1080p (16:9): 1920 × 1080 @ 60/50/30fps
- Vertical Shooting: 1080p (9:16): 1080 × 1920 @ 60/50/30fps
Video Format: MP4
Max Video Bitrate: 75 Mbps
Supported File System: exFAT
Color Mode: Normal
EIS: Supports RockSteady, HorizonBalancing, and turning stabilization off.
Gimbal
Stabilization: Single-axis mechanical gimbal (tilt)
Mechanical Range: Tilt: -120° to 120°
Controllable Range: Tilt: -90° to 60°
Max Control Speed: 100°/s
Angular Vibration Range: ±0.01°
Image Roll Correction: Supports correction of footage recorded on the drone. Live view correction is unavailable when using with goggles.
Sensing
Sensing Type: Downward visual positioning
Downward: Precise Hovering Range: 0.5–10 m
Operating Environment: Non-reflective, discernible surfaces with diffuse reflectivity of >20%, such as walls, trees, or people, with adequate lighting (lux >15).
Video Transmission
Video Transmission System: O4
Live View Quality: Up to 1080p/60fps with DJI RC-N3 Remote Controller or DJI Goggles 3 with DJI RC Motion 3/DJI FPV Remote Controller 3
Operating Frequency: 2.400–2.4835 GHz; 5.170–5.250 GHz; 5.725–5.850 GHz
Communication Bandwidth: Max. 40 MHz
Max Transmission Distance: FCC: 10 km; CE: 6 km; SRRC: 6 km; MIC: 6 km
Max Download Speed: Wi-Fi: 25 MB/s
Lowest Latency: Approx. 120 ms with DJI RC-N3 Remote Controller
Max Video Bitrate: 50 Mbps
Antennas: Two antennas, 1T2R
Wi-Fi
Protocol: 802.11a/b/g/n/ac
Operating Frequency: 2.400–2.4835 GHz; 5.725–5.850 GHz
Effective Operating Range: 50 m
Bluetooth
Protocol: Bluetooth 5.1
Operating Frequency: 2.400–2.4835 GHz
Transmitter Power (EIRP): ＜10 dBm
Battery
Capacity: 1435 mAh
Weight: Approx. 45 g
Nominal Voltage: 7.3 V
Max Charging Voltage: 8.6 V
Type: Li-ion
Energy: 10.5 Wh
Charging Temperature: 5° to 40° C (41° to 104° F)
Charging Time: Approx. 60 minutes to charge three batteries simultaneously using the Two-Way Charging Hub with 60W max charging power. Approx. 50 minutes when directly charging the aircraft body with 15W max charging power.
Charger
Recommended Charger: DJI 65W Portable Charger; USB Power Delivery charger
Battery Charging Hub
Input: 5 V/3 A; 9 V/3 A; 12 V/3 A; 15 V/3 A; 20 V/3 A
Output (Charging): 5 V/2 A
Charging Type: 3 batteries charged simultaneously
Compatibility: DJI Neo Intelligent Flight Battery
Storage
Recommended microSD Cards: Does not support storage expansion with an external SD card
DJI RC-N3 Remote Controller
Max Operating Time: Without charging any mobile device: 3.5 hours; when charging a mobile device: 1.5 hours
Operating Temperature: -10° to 40° C (14° to 104° F)
Charging Temperature: 5° to 40° C (41° to 104° F)
Charging Time: 2 hours
Charging Type: 5 V/2 A
Battery Capacity: 2600 mAh
Weight: Approx. 320 g
Dimensions: 104.2 × 150 × 45.2 mm (L × W × H)
Operating Frequency: 2.400–2.4835 GHz; 5.170–5.250 GHz; 5.725–5.850 GHz
Transmitter Power (EIRP): 2.4 GHz: ＜33 dBm (FCC), <20 dBm (CE/SRRC/MIC); 5.1 GHz: <23 dBm (CE); 5.8 GHz: ＜33 dBm (FCC), <14 dBm (CE), <30 dBm (SRRC)
Frequently asked questions
How does the protective frame help?
It encloses the propellers, making the Neo 4K safer to fly indoors, close to people, and for beginners still learning control, unlike open-propeller drones that need more clearance.
Can I fly it without much experience?
Yes, it is built for beginners as much as for creative shooting, with AI tracking handling subject framing so you are not managing manual flight and camera work simultaneously while learning.
How heavy is it?
135 grams, light enough to hold and launch from the palm, well under the 249g threshold that affects registration requirements in many jurisdictions.
What does AI tracking actually do?
It follows a subject automatically, so you can focus on the activity itself rather than piloting the drone to keep the shot framed, which suits solo use where nobody else is operating the controls.
Fly More Combo or Standard, which should I choose?
The Fly More Combo bundles extra batteries and accessories with the drone. Choose it if you want more flight time per outing without buying spares separately; Standard suits occasional use where one battery is enough.
