PETKIT Digital Scale Smart Pet Feeder Bowl Anti-Microbial Weighing Dog Cat Bowl
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Super helpful yung built-in scale, no more guessing!
Napaka-convenient gamitin lalo na sa pag-portion ng food.
Tamang sukat = healthy weight.
Malaki space pero compact ang look.
I trust Petkit, always quality ang products nila.
Helps me manage pets daily nutrition.
Nagulat ako sa accuracy ng weighing scale.
Di na nagugutom si kitty, pero di rin sobra.
Sleek design, pero heavy-duty performance.
Hindi na nagtatapon ng food si cat.
Design is really intuitive and smart.
Helpful sa pag-track ng nutrition ni furbaby.
Nice and sleek, bagay kahit saan ilagay.
Nagustuhan ko agad nung una ko palang na-try.
Di ko na kailangan ng separate weighing scale.
Magaan pero sturdy.
Kahit malamig o mainit, okay pa rin ang material.
Sakto sa lahat ng meals from kibble to wet food.
Super accurate kahit small portions.
Mapapansin mong healthy na si doggo.
Good for pets na may special diet.
Perfect combo ng function and form.
Clean look, bagay sa minimalist setup.
Petkit = trusted brand for me now.
Sobrang sulit kahit medyo pricey.
Easy to reset and switch units.
Bagay siya sa ibang Petkit items ko.
Tamang-tama for portion control.
Antibacterial feature is a plus!
Matibay ang build, pet-safe.
Meal prep has never been easier.
Na-maintain ni doggo weight niya dahil dito.
Tamang-tama sa diet ng cat ko, accurate ang weight.
A PETKIT smart weighing pet bowl with a built-in digital scale, showing an exact reading as you pour food so you can hit the right portion every time instead of eyeballing it.
Key features
- Integrated digital scale gives precise readings as you fill the bowl
- Non-slip base keeps the bowl stable, even with enthusiastic eaters
- Durable, easy-to-clean material
- Works for both dogs and cats
Why precise portioning matters
Consistent portion control is one of the simplest ways to help maintain a healthy weight for your pet — an integrated scale removes the guesswork that leads to overfeeding or underfeeding over time.
Ships nationwide across the Philippines.
Frequently asked questions
Why does a feeding bowl need a scale?
Because guessing portions is how pets gain weight. The integrated digital scale shows the actual gram amount as you pour, which matters for pets on a vet-managed diet or where portion control matters.
Is it hygienic?
Yes, the bowl surface is anti-microbial, which resists bacterial buildup better than a standard plastic or ceramic bowl handled and washed daily.
Does it need batteries or power?
Check the listing for the power source, since digital scale bowls vary between battery-powered and rechargeable designs.
Is it accurate enough for medication dosing?
For general portion control, yes. For precise medication measurement, follow your vet's specific guidance rather than relying solely on a feeding bowl scale.
