Vijim LS-02 Desk Mount Stand Aluminum Phone And Camera Light Stand
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
An aluminum desk mount stand adjustable from 17.3–41.3 inches, giving overhead clearance for phone or camera shooting — baking tutorials, crafting, online lessons, document display, live streaming, and more.
Key features
- 14-inch auxiliary holding arm for a second camera, light, or phone
- Standard 1/4" screws on both the main pole and auxiliary arm, fits most cameras and lights
- Includes a phone grip (2.2–3.9 inches) compatible with most smartphones
- Auxiliary arm mounts to the lower two sections of the main pole (up to 28.7 inches) — not the top section — for stability
Load capacity
The auxiliary arm handles up to 1kg optimal, 1.5kg max — mount heavier equipment on the main pole top and lighter gear on the arm to keep the whole rig stable.
Specifications
- Model: Vijim by Ulanzi LS-02
- Material: All-aluminum body
- Height adjustment: 3-level
- Ball head: 360° detachable
- Clamp: Stable padded C-clamp
- Mount: Standard 1/4" screw
Ships nationwide across the Philippines.
Frequently asked questions
What does the LS-02 clamp onto?
A desk edge, using a C-clamp base, positioning a camera or phone overhead pointing down for tabletop live streaming, unboxing videos or overhead cooking content.
How high can it reach?
Check the current listing for the specific adjustable height range against your desk and camera setup, since the arm needs enough clearance to frame the whole tabletop area.
Will it damage my desk?
C-clamps generally use rubber or padded jaws to grip without marking most desk surfaces, though check the clamp opening against your desk edge thickness before ordering.
What can I mount on it?
Check the specific mount, since Vijim's LS series covers both phone clamps and standard camera threads depending on the accessories included.
