DAYTECH DB27 Doorbell for Home Security System
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A plug-and-play wireless doorbell with a 260-meter range, a water-resistant button, and 36 chime options across 5 volume levels.
Key features
- No wiring needed — plug the receiver into any outlet, AC 110–220V compatible
- 260m working range, reaches every corner of most homes
- Water-resistant button, holds up through heat and rain
- 36 chimes, 5 volume levels to match your space
- LED indicator flashes for hard-of-hearing users or noisy rooms
Who it's for
Suited to houses, offices, and small stores — easy to move or reinstall, which also makes it a good fit for rental units.
Ships nationwide across the Philippines.
Frequently asked questions
How far does the DB27 reach?
Up to 260 metres in open conditions, which is enough for a large house, a compound with an outer gate, or a property where the receiver is far from the front entrance. Walls and structures will reduce that indoors.
Does it work on Philippine mains power?
Yes, the receiver supports AC 110V-220V, so it plugs directly into a Philippine 220V outlet with no converter needed.
Is it difficult to install?
No, plug the receiver into any power outlet and it is ready. There is no wiring, pairing app or technical setup required.
Can I use it for a gate as well as a front door?
Yes, the 260 metre range is specifically useful for that. Mount the button at the outer gate and the receiver inside the house, so you hear visitors before they reach the door.
What powers the button?
Check the product page for the specific battery type, as Daytech's doorbell buttons vary by model between standard cells and less common sizes such as 12V 23A.
