Daytech CI10 Phone Intercom with Digital Display
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Daytech CI10 is a full-duplex wireless intercom system for offices, factories, hotels and clinics. It needs no wiring, runs on 433MHz, and supports up to 100 interconnected units.
Key Features
- Full-duplex voice — talk and listen at the same time, with no wiring to install
- Digital display — shows power level, and the host and extensions display their unit number
- Up to 60 days of use on a full charge
- Up to 100 interconnected units on 433MHz without serial-code conflicts
- One-key calling — extensions reach the host with a single press; the host calls any unit by ID
- One-key broadcast to all connected units, with no waiting for the call
- Adjustable ringtone and volume
- Range up to 1000m in open areas, with no room restrictions
Specifications
- Type: wireless intercom (host and extension)
- Material: ABS plastic
- Working frequency: 433MHz
- Communication distance: approx. 1000m / 3280.8ft in open space
- Power input: AC100V-240V; USB output DC5V/2A
- Working current: 400mA; standby current: 70mA
- Transmitting power: <18dBm; receive sensitivity: >-100dBm
- Buttons: 10 digital buttons, 1 call button, 1 adjustment button
- Installation: free-standing desktop
- Code ID setting, ringtone adjustment and volume control
Suitable for companies, factories, hotels, offices, tea houses, KTV, hospitals and entertainment venues. Covered by a 1-year warranty and shipped nationwide across the Philippines.
Frequently asked questions
What does full-duplex actually mean?
Both sides can talk and listen at the same time, like a phone call, rather than one person pressing a button to speak while the other waits. That matters in a business setting where interrupting or being interrupted quickly is normal.
How many units can I connect?
Up to 100, all interconnected on the same system. That covers a hotel, clinic or multi-department office where many rooms each need their own extension.
Does it need wiring?
No, it runs on 433MHz wirelessly, so there is no cabling to install between units. That matters most in existing buildings where running wire would mean cutting into walls.
How long does the battery last?
Up to 60 days on a full charge, which is unusually long for a device used daily. That means charging roughly every two months rather than nightly.
Do I need one host and several extensions?
Check the variation you are ordering. Host and Extension are sold separately, and you generally need one Host plus an Extension for every additional room or desk on the system.
What does the digital display show?
Power level and the unit number, so you can identify which extension is calling and check battery status at a glance rather than guessing.
