Daytech CI05 WT22 Walkie Talkie Intercom Set
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The Daytech CI05 + WT22 is a rechargeable wireless intercom system for home care and office communication, working over RF so there's never a phone bill, network, or SIM card involved — just plug in and talk.
Key features
- Requires 2 or more units to work; place them anywhere with a power supply
- Powered via DC 5V/1A Type-C USB or a standard 5V/1A power bank, with optional 18650 battery power (battery not included)
- 4 functions: Monitor, Talk, Group, and Call — Group mode functions as a conference call to reach every station at once
- 21 channels across 3 digital privacy codes (A, B, C), each with 7 channels — enhanced anti-interference and compatible with other intercoms sharing the same code
- Wall or desktop mountable, with 2 rear slots and 4 rubber footpads that won't scratch surfaces
Specifications
- Power supply: DC 5V/1A via Type-C, or 18650 battery (not included)
- Battery voltage/capacity: 3.7V, 2500–3000mAh
- Working range: Up to 1,500m in open space; roughly 1–5 floors indoors, depending on walls and obstructions
- Channels: 21 (3 codes x 7 channels each)
- Working modes: Monitor, Talk, Group, Call
Ships nationwide across the Philippines.
Frequently asked questions
How many units do I need?
At least 2, since a single unit has nothing to talk to. It works with any number beyond that, so a household or small office can add units to each room that needs one.
Does it cost anything to use?
No. It transmits over wireless RF between units rather than through a phone line or mobile network, so there is no call charge regardless of how much it is used.
What is the actual range?
Roughly 1 to 1.5 kilometres in open outdoor conditions, considerably less indoors where walls and floors block the signal. For a house or small office, indoor range is what matters, and it will be well under the outdoor figure.
Does it need a phone line or WiFi?
No, only a power supply. Each unit works independently of any network, so it functions during an internet outage as long as it has power.
What is it typically used for?
Home care, so a caregiver can be called from another room, and office communication where walking between rooms wastes time. Any setting with two or more people who need instant voice contact suits it.
