SOOCAS W3 Cordless Dental Water Flosser 230ml Oral Irrigator
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The SOOCAS W3 is a ₱1,240 cordless water flosser with a 230ml tank and USB-C charging, sold at VMI Direct.
How long does the SOOCAS W3 battery last?
SOOCAS rates one 4-hour USB-C charge at up to 80 days of use, depending on how long and how often you floss. That makes it easy to bring on trips without packing a charger.
- 40 to 130 PSI, 1,300 pulses per minute
- Detachable 230ml tank
Which SOOCAS W3 mode should I start with?
Start on Gum Care at the lowest strength, then step up as you get used to it. Standard mode is for everyday cleaning between teeth and Pulse adds a massaging rhythm. There are 7 mode and strength combinations.
- Nozzle storage bag included
- More: SOOCAS Philippines · personal care
A cordless dental water flosser with a detachable, leak-proof water tank, delivering a concentrated 0.66mm water stream for precise cleaning between teeth and along the gumline.
Specifications
- Model: SOOCAS W3
- Water pressure: 40–130 PSI, 1,300 pulses/min
- Modes: 7 combinations across Standard, Pulse, and Gum Care settings (Standard and Gum Care each have 3 strength levels)
- Water tank capacity: 230ml
- Charging: USB-C, 4 hours for up to 80 days of use
Key features
- High-frequency 1,300 pulses/minute cleans residue and stains more effectively than a lower-frequency flosser
- Detachable water tank for easy cleaning and maintenance
- Compact, travel-friendly size with a nozzle storage bag
- Stable voltage control maintains consistent cleaning performance throughout use
Worth knowing before you buy
If using with mouthwash or an anti-bacterial rinse, follow your dentist or hygienist's guidance. Don't point the nozzle toward your eyes when powering it on.
What's in the box
- 1 x Dental water flosser
- 1 x USB charging cable
- 1 x Rubber plug
- 1 x User manual
Ships nationwide across the Philippines.
Frequently asked questions
Which mode should I use for sensitive gums?
Gum Care mode at its lowest of 3 strength levels, working up gradually if needed. Standard mode at higher pressure suits those without sensitivity issues, but start gentle if you are new to water flossing.
Does this replace regular flossing or brushing?
It is a supplement to, not a replacement for, standard brushing and flossing as part of an overall oral care routine. Follow your dentist's specific guidance for your own oral health needs.
How much water does it hold?
230ml, enough for a full flossing session without needing to refill partway through for most users.
Is it cordless?
Yes, cordless design means no cable tethering you to a counter or outlet, so it is easy to use anywhere including while travelling.
