CATLINK BayMax Scooper SE Smart Litter Box Quiet Operation Automatic Cleaning
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The CATLINK BayMax Scooper SE is a self-cleaning litter box that clears waste automatically after each visit, so your cat always steps into a fresh bed of litter and you never have to scoop again.
Key Features
- Suitable for older cats and cats with limited mobility
- Remote monitoring and control through the CATLINK app
- Built for multi-cat households
- Dual odour control system keeps the room fresh between empties
- Quiet automatic cleaning cycle
What's in the Box
- 1 x Scooper SE unit
- 1 roll of waste bags (20 bags)
- 2 x sift filters
- 1 x deodorant
- 1 x user manual
Covered by a 1-year warranty and shipped nationwide across the Philippines.
Frequently asked questions
Is the BayMax Scooper SE suitable for an older cat?
Yes, it is specifically noted as suitable for older cats and cats with limited mobility. That usually comes down to entry height and interior space, both of which matter more as cats develop arthritis. A CATLINK ramp is available separately if entry is still difficult.
What comes in the box?
The Scooper SE unit, a roll of 20 waste bags, 2 sift filters and a deodorant. That means you can set it up and run it immediately, though you will need replacement bags, filters and deodorant as consumables.
Will it work for more than one cat?
Yes, it is built for multi-cat households. Bear in mind the waste drawer fills faster with each additional cat, so a box rated for a week with one cat may need emptying every few days with two or three.
How does it control odour?
A dual odour control system, plus the fundamental advantage that waste is separated after each visit rather than sitting in the tray until you scoop. Removing waste promptly does more for smell than any deodoriser.
Can I check on it while I am out?
Yes, through remote monitoring and control in the CATLINK app. That covers checking whether your cat has used the box, which is genuinely useful if you are away and want reassurance they are eating and toileting normally.
Will my cat accept it?
Most do, given time. Keep the old tray nearby for a week or two, place the new unit somewhere quiet rather than a busy hallway, and let your cat investigate it before removing the alternative. Rushing the transition is the main cause of rejection.
