1.3 and 4 Axis Rollers and 2.72 x 10 Meters Background Props Paper Backdrop Wall Mount Roller
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
- Obvious superiority: Our backdrop wall mount for photography is perfect for supporting paper backgrounds that can replace high-priced electric roller systems.
- Easy to Use: With the high-strength ABS stretch rod of this backdrop roller system, you can easily fix the background paper. You just need to insert the stretch rod into the paper tube and tighten the knob to swell it.
- Excellent Design: Upgrade zipper chain and gear make this photography backdrop support system smooth and non-stick, easy to disassemble and effortless stretch. High quality metal hooks are made of metal material with high hardness and good wear resistance.
- Easy to Install: This 4 roller wall ceiling mount holder kit can be installed on the ceiling or wall. Takes up little space when the backdrop is rolled up. Note: The background paper and whistle are NOT included.
- Stability and Security: Start your happy photography journey with our newly designed 4-axis manual photo background bracket wall mount. The detachable zipper makes installation and disassembly easy and quick; splicing painted iron pipe and stainless steel pipe reinforces its stability and safety, which is durable and not easy to fall off; various background papers such as canvas and flannel are easy to hang.
Three axis dual use: Iron hook * 2, Expansion rod * 3 (pair), Chain * 3, Heavy hammer * 3, Expansion screw * 8 Four axis dual use: Iron hook * 2, Expansion rod * 4 (pair), Chain * 4, Heavy hammer * 4, Expansion screw * 8
- About this item: Measures 2.72x10m / 8.92 x 32 ft long, just unroll what you need.
- Heavyweight solid color paper for photography backgrounds resists wrinkles and creases.
- Seamless paper is used to create photography backdrops, theater sets, visual merchandising displays, special event displays, banners and more.
- Available in multiple sizes and a wide range of colors.
