













Wanbo T2 Ultra Gimbal Projector Adjustable Angle Theater Projector for Home
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Product Features:
1. Innovative 120° rotating projection, 360° horizontal adjustable, allowing you to enjoy clear images even from the ceiling.
2. Android TV 11.0 – An easier way to enjoy the entertainment you love. Stream from your favorite apps, play music and games, cast from any device, and more.
3. Use your voice to do more on your smart projector.
4. 1080P & 500 ANSI – Presenting Vivid Colors.
5. 10W full-range speaker, with dual bass diaphragm design, presenting strong bass and surround sound.
6. ASA 3.0 Fully Auto-Focus Technology
Include Auto Focus / Auto Keystone Correction / Obstacle Avoidance / Auto Screen Fit-in.
Basic Parameter:
Product Name: T2 Ultra
Product Color: White
Weight: 1.5 Kg
Display:
Display Technology: LCD
Lens: 3 Pcs aspherical pure glass lens
Brightness: 500 ANSI Lumens
Native Resolution: 1080p (1920×1080 FHD)
Lightsource Life: > 20,000 Hours
Keystone Correction: Auto (vertical ±30°), Auto (horizontal ±30°)
Focus Adjustment: Auto
Obstacle Avoidance: Auto
Screen Alignment: Auto
Aspect Ratio: 1.2:1
Zoom Function: 50%–100%
Projection Size: 45–140 Inch
Projection Distance: 1.2–3.8m
Projection Method: Front / Rear / Front Ceiling / Rear Ceiling
Hardware:
Speaker: 2×5W
Noise: ≤30dB/m
WiFi: Dual Band 2.4/5G Hz
Software:
OS: Android TV 11.0
App Store: Google Play
DRM: Widevine L1