Insta360 X5 8K Waterproof Action Camera With PureVideo Low-Light Tech
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Okay na okay ang battery life, tagal bago malowbat. Lalo na yung PureVideo mode for low light, waterproof up to 49ft.
Ang ganda ng camera na to, sobrang reliable at matibay. Ganda ng long battery life, pero medyo mahirap kontrolin sa simula.
Ang bilis dumating, at ang ganda ng packaging. Recommended seller! Lalo na yung PureVideo mode for low light, waterproof up to 49ft, AI-powered reframing tools.
Madaling gamitin at sobrang convenient, lalo na yung touch screen. Lalo na yung invisible selfie stick effect.
Medyo pricey pero worth it, solid quality. Lalo na yung long battery life, waterproof up to 49ft. Authentic and legit seller, mabilis mag-ship.
Hindi ako nagsisi sa pagbili. Napakagandang investment para sa content creation. Lalo na yung waterproof up to 49ft, AI-powered reframing tools, PureVideo mode for low light.
Di ako nagkamali sa pagbili, ganda talaga ng Insta360 X5. Lalo na yung 8K 360° video, long battery life, FlowState Stabilization. Authentic and legit seller, mabilis mag-ship.
Ang ganda ng camera, malinaw at vivid ang colors. Ganda ng PureVideo mode for low light, pero medyo mahirap kontrolin sa simula.
Great for cinematic shots! 'Di ako nahirapan sa pag-edit. Ganda ng invisible selfie stick effect, pero sana mas mahaba pa ang battery.
Satisfied customer here, ang ganda ng video quality. Ganda ng PureVideo mode for low light, pero medyo pricey lang.
Legit at mabilis ang delivery ng seller. Lalo na yung AI-powered reframing tools, PureVideo mode for low light, replaceable lenses. Authentic and legit seller, mabilis mag-ship.
Super satisfied ako sa purchase ko. Authentic at legit na legit! Lalo na yung AI-powered reframing tools.
Wow! Ang ganda talaga! Sulit ang bayad. Lalo na yung AI-powered reframing tools, long battery life, waterproof up to 49ft.
Ang ganda ng camera, malinaw at vivid ang colors. Ganda ng 8K 360° video, PureVideo mode for low light, pero medyo pricey lang.
Medyo mahal pero worth it naman, pang-professional talaga ang quality. Lalo na yung 8K 360° video, long battery life. Authentic and legit seller, mabilis mag-ship.
Ang ganda ng Insta360 X5, ang linaw ng kuha. Lalo na yung waterproof up to 49ft, 8K 360° video.
Medyo pricey pero worth it, solid quality. Lalo na yung replaceable lenses, invisible selfie stick effect, long battery life. Authentic and legit seller, mabilis mag-ship.
Authentic and legit seller, thank you so much! Lalo na yung replaceable lenses, waterproof up to 49ft. Authentic and legit seller, mabilis mag-ship.
Madaling gamitin at sobrang convenient, lalo na yung touch screen. Lalo na yung replaceable lenses.
Medyo mahal pero worth it naman, pang-professional talaga ang quality. Lalo na yung PureVideo mode for low light, long battery life.
Di ako nagkamali sa pagbili, ganda talaga ng Insta360 X5. Lalo na yung long battery life, waterproof up to 49ft.
Thank you seller, maayos at complete ang package. Will order again! Lalo na yung invisible selfie stick effect, long battery life, PureVideo mode for low light.
Sobrang sulit nito, lalo na sa travel and adventure. Lalo na yung PureVideo mode for low light, FlowState Stabilization. Authentic and legit seller, mabilis mag-ship.
Ang ganda ng Insta360 X5, ang linaw ng kuha. Lalo na yung built-in wind guard. Authentic and legit seller, mabilis mag-ship.
Ang bilis dumating, at ang ganda ng packaging. Recommended seller! Lalo na yung invisible selfie stick effect, PureVideo mode for low light. Authentic and legit seller, mabilis mag-ship.
About this item
8K30fps 360° Video with Dual 1/1.28" Sensors: Capture stunning detail with dual 1/1.28" sensors shooting up to 8K30fps. Film epic adventures, everyday moments, and more, all in sharp, immersive 360° video with better clarity, color, and dynamic range.
Triple AI Chip Design, Better Low Light: Shoot confidently even in challenging lighting. X5’s triple AI chip design powers advanced noise reduction and image processing, delivering crisp, vibrant footage even in dim or night conditions.
Invisible Selfie Stick: Create impossible third-person views with no selfie stick in sight! Capture everything in 360°, then choose your angles later using AI-assisted reframing—perfect shots, every time. *Invisible Selfie Stick sold separately.
InstaFrame Mode: Get a ready-to-share flat video instantly. Choose auto-framing to let the camera track you, or lock in a fixed angle. Preview the 360° video later to add in any unexpected moments, too.
FlowState Stabilization + 360° Horizon Lock: No gimbal needed. X5’s FlowState Stabilization and full 360° Horizon Lock deliver buttery-smooth, level footage, even during action-packed moments, bumps, or full rotations.
Tougher, Replaceable Lenses: Brand new, fully replaceable lenses are here. X5’s upgraded lenses are tough, durable, and scratch-resistant. Easily replace them in seconds so you’re always ready to shoot your next mission.
New Wind Guard for Clearer Audio: Audio matters. The new 4-mic array includes an advanced Wind Guard that reduces wind interference and hones in on voices—ideal for vlogs, narration, and action scenes alike.
Waterproof to 49ft (15m) + 185 Minute Battery Life + Fast Charging: Ready for it all. Take your X5 diving to 49ft without a case, and enjoy up to 185 minutes of runtime with the upgraded battery, fast chargeable to 80% in just 20 minutes.
The X5 features ultrasharp 8K resolution, which is 78% more pixels than 5.7K for greater detail and clarity, making reframed video on par with standard camera footage for easier matching edits. Since the footage is captured with high-quality H.265/H.264 compression, the 8K files are small enough to edit using the Insta360 app or Insta360 Studio.
Up to 120 fps Capture
The X5 supports up to 8K30 and 5.7K60 360° video for smooth shots at ultrahigh resolution in PureVideo mode. The camera also supports up to 4K120 capture for super slow-motion 360° footage. It also features Me mode, which records 170° field-of-view flat video, perfect for POV video with an invisible selfie stick. Me mode supports up to 4K30 and 2.7K120 slow-motion modes with external stitching. When in 2.7K30 mode.
72MP PureShot Photos
The X5 uses AI PureShot to process 72MP photos in-camera, delivering high-quality, ready-to-share images with low noise and high-quality color.
