XTUGA ATS-122 48V Phantom Power Mixer for Recording
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
ATS-122 is a high-quality 12-channel professional powered digital mixer, providing a comprehensive live sound solution with an ultra-low noise separation preamplifier and a powerful onboard effects engine.
Key features
- Portable 12-way input
- 2 marshalling groups with independent output terminals for flexible connections
- 16 built-in DSP effects
- Separate +48V phantom power switch
- MP3 screen player and high-quality USB music player
- Supports wireless Bluetooth reception
- Two auxiliary transmitters for easy equipment expansion
- 60mm high-resolution pusher
Specifications
- Brand: XTUGA
- Model: ATS-122
- Material: Metal + plastic
- Control mode: Electric
- Voltage: 220V
- Output: DSP software selectable
- Best suited for: KTV, live performance, party, club, DJ stage
Ships nationwide across the Philippines.
Frequently asked questions
How many inputs does the ATS-122 have?
12, in a portable format, enough for a small band or event with vocals, instruments and playback sources all mixed at once.
Why does a low-noise preamplifier matter?
It sets the initial signal level from each input before any processing happens, and a noisy preamp introduces hiss that gets amplified through every step afterward. A low-noise design specifically for live sound keeps the mix clean even when channels are pushed hard.
What is the Ready FX effects engine?
A built-in digital effects processor, typically covering reverb and delay, so you get studio-style polish on vocals and instruments without needing an outboard effects unit.
What are the marshalling groups for?
Two independent output groups let you route different combinations of channels to different destinations, such as sending vocals to the main speakers while routing a separate monitor mix elsewhere.
Does it have 48V phantom power?
Yes, which condenser microphones need to operate. Dynamic microphones do not need it and are unaffected when it is switched on.
