XTUGA ATS-122 48V Phantom Power Mixer for Recording
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
ATS-122 High Quality 12 Channel Professional Powered Digital Mixer
ATS series mixers provide a comprehensive live sound solution. Featuring Ultra low noise separation preamplifier designed specially for live sound and powerful new Ready FX effects engine. ATS series has the tools you need.
1.Portable 12-way input.
2.2 marshalling groups are equipped with independent output terminals to make the connection more flexible.
3.Built in 16 DSP effects.
4.Separate + 48V power switch.
5.MP3 screen player.
6.High quality USB music player.
7.Support wireless Bt reception.
8.Two auxiliary transmitters are set to facilitate the expansion of equipment.
9.60mm high analysis pusher.
brand name: Xtuga
model number: ATS-122
power: consoling
frequency range (hz): consoling
Product Name: Xtuga ATS-82 digital mixer 8 channel audio mixing console
Material: Metal+plastic
Type: MP3
Control mode: Electric
Voltage: 220V
Feature: Perfect Sound
Output: DSP Software Selectable
Occasion: Dj Stage
Packaging and delivery
Selling Units: Single item
Single package size: 45X42X13 cm
Xtuga ATS-122 High Quality 12 Channel Professional Powered Digital Mixer 16DSP Effects 48V Phantom Power Mixer for KTV Live Performance Party Club Dj Stage Mixer Preamplifier Consoling Mixer VMI Direct
