Japanese Style 1100ml Plastic Bento Lunch Box Microwavable Food Container
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
A Japanese-style 1100ml plastic bento lunch box with a built-in cutlery slot, sealed lid, and one-piece rubber seal that keeps it leakproof even upside-down in a bag.

Specifications
- Capacity: 1100ml
- Sealing: Lid with dustproof seal, ventilation holes for heat dissipation
- Leak protection: Built-in one-piece rubber gasket
- Storage: Built-in cutlery slot

What makes it different
The ventilation holes in the lid let heat escape when packing warm food, reducing the buildup of condensation and smell that a fully sealed box can trap — while the rubber gasket still keeps liquids from leaking out during transport.
What's in the box
- Lunch box
- Chopsticks
- Spoon
Ships nationwide across the Philippines.
Frequently asked questions
Does the insulation keep food hot like a thermos?
Thermal insulation lunch boxes slow heat loss rather than actively heating, so food stays warmer for longer than an uninsulated container but will still cool gradually over several hours.
What comes with it?
Built-in cutlery storage keeps a spoon with the box, so it travels as one complete set rather than a container plus loose utensils.
Does food taste mixed together?
The design keeps compartments separate specifically to avoid one dish's flavour transferring to another, which is a common complaint with single-compartment containers.
Is it microwave-safe?
Yes, this is a microwavable plastic bento box, suited to reheating at work or school.