1 to 6 Axis Electric Background Roller System with Weighted Bar for Paper Background 2.72x10 Meters
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Ang saya gamitin ng product na to. Hindi sya mahirap i-install kahit first time user ka.
Mukhang professional ang dating ng setup kapag gamit ito.
Matibay ang materials at hindi madaling masira. Hindi ko na kailangan palitan ng madalas.
Nagamit ko na sa ilang photoshoot at wala pa akong nareklamo. Solid ang build at sturdy ang bar.
Bagay na bagay sa maliit na studio space kasi compact siya at madaling i-mount.
User-friendly ang remote controller, madaling intindihin at gamitin.
Sobrang saya ko sa product na ito, nakatulong talaga sa workflow ko bilang photographer.
Madali lang i-operate kahit walang technical skills. Perfect ang design para sa mga baguhan.
Hindi siya noisy kaya okay gamitin kahit indoor shoot.
Ang ganda ng quality ng motor, hindi sya nag-overheat kahit prolonged use.
Perfect siya para sa mga content creator tulad ko. Madali gamitin at reliable. Hindi ako nagkamali sa purchase ko.
Nag-extend ng lifespan ng mga paper backgrounds ko kasi controlled ang pag-roll.
Nagustuhan ko talaga ang quality ng roller system na to. Matibay at smooth ang takbo, bagay na bagay sa studio setup ko.
Nagustuhan ko na hindi sya madaling magjam o mag-stuck. Smooth talaga ang movement.
Gumagana siya as advertised, very reliable at walang sabit.
Hindi ako nabigo sa performance, consistent ang takbo kahit ilang oras na gamitin.
Worth every peso! Smooth ang electric roller, at very responsive sa controls.
Sobrang stable ang background roller, walang pagkakalog kahit malakas ang hangin.
Sobrang helpful nito sa pagpapalit-palit ng paper backgrounds. Hindi na ako nahihirapan manually i-roll yung backgrounds ko.
Mabilis ang pag-roll ng paper backgrounds.
Medyo mahal pero worth it naman, ang tibay ng quality. Ganda ng 1 to 6 axis system, pero medyo maingay yung motor.
Super satisfied ako sa purchase ko. Authentic at legit na legit! Lalo na yung 1 to 6 axis system, great for paper backgrounds, electric/motorized roller system.
Ang ganda ng colors, malinaw at vivid. Ganda ng 1 to 6 axis system, pero sana mas maraming axis pa.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung easy to install, comes with weighted bar.
Madaling gamitin at sobrang convenient, bilis mag-set up. Lalo na yung easy to install.
Medyo mahal pero worth it naman, ang tibay ng quality. Ganda ng comes with weighted bar, saves time and effort, pero medyo pricey lang.
Electric Background Roller System for 1 Background Roll
Product Features
- Unroll background rolls with ease via controller
- Designed for a wide range of roll lengths up to 2.72 m
- For wall or ceiling installation
- Total width of background system: 300 cm
- Includes weighted bar for paper backgrounds
The electric background system was developed to optimize available space in your studio. The background mount is designed for 1 background roll and comes with a controller.
System Details
The crossbar is equipped with an internal motor. Two sliding holders secure the background roll in place so that it rotates together with the crossbar. The system supports background rolls with different widths up to a maximum of 2.72 m. The total width of the background system is 300 cm.
Weighted Bar Features
The weighted bar ensures that the background stays tight and prevents the bottom end from rolling up. Small spirit levels on both sides of the bar help to ensure that the background is mounted in a level position.
Product Highlights
- Flexible electric background system
- Built-in motor
- Controller
- Weighted bar
- Can be mounted on walls or ceilings
What’s Included
- Aluminum rod
- 1x weighted bar
- 1x power cable with controller
- 2x wall mounts
Additional Features
- Perfect for muslin backdrop support system
- This manual background support elevator is a perfect substitute for an expensive electrical roller system
- Counter-balanced chain and gear assembly make raising and lowering your backgrounds quick and easy
- Installation and operation instructions included. Very easy for installation on your studio wall or ceiling
- Durable yet lightweight. Economic and convenient
Product Description
1 Axis Electric Background Roller System with Weighted Bar for Paper Background 2.72x10 Meters Support System Wall Ceiling Mount Holder Kit Manual Photo Background Bracket for Video Photoshoot Studio Equipment Photobooth Props Green Screen VMI Direct
