1. What kind of products do you sell?
We offer a curated selection of gadgets, electronic accessories, and lifestyle products β from smart tech and daily-use electronics to useful lifestyle upgrades. Everything is hand-picked to help elevate your everyday life.
2. Do you ship nationwide?
Yes β we ship across the Philippines. We also offer free shipping within Metro Manila. For orders outside Metro Manila, delivery fees will depend on your location at checkout.
3. How long does delivery take?
Delivery time depends on your location and the courier. Once your order is shipped, we will provide a tracking number (if available) so you can monitor your parcelβs journey.
4. What if I receive a defective item or the wrong product?
If your item arrives damaged, defective, or not what you ordered, please contact us immediately. We require an unboxing video or clear photos to validate the claim. Once approved, weβll provide return instructions and help you get a replacement or refund.
5. Can I return an item if I change my mind?
We accept returns only if the item is defective or wrong. Unfortunately, change-of-mind returns are not accepted, as stated in our Return Policy.
6. How long do I have to request a return or refund?
You must request a return within 7 days from date of delivery. The item must be unused, with original tags and packaging, and you must provide proof of purchase.
7. How will I get my refund?
Once your return is accepted and inspected, we will refund via your original payment method. Refunds may take up to 10 business days to appear, depending on your bank or payment provider.
8. What payment methods do you accept?
We offer secure and trusted payment options. All payment transactions are processed securely to protect your data. We never request direct transfer to a personal account β you can pay with reliable payment gateways, ensuring safety and transparency.
9. Is it safe to shop online with VMIDirect?
Yes! We use industry-standard security measures (encryption, secure checkout, trusted payment gateways) to protect your personal and payment data. We follow best practices to safeguard your information.
10. How can I track my order?
After we process your order and ship it, we will send you a tracking number (if available) or shipment confirmation. You can use this to follow your package until delivery.
11. I didn't receive a tracking number. What should I do?
If no tracking number was provided, please contact us with your order number and account email. Weβll check our system and update you with shipping status as soon as possible.
12. Can I cancel my order?
If you wish to cancel, please contact us as soon as possible β ideally before we ship. Once an item is shipped, cancellation may not be possible.
13. Do you offer warranty or after-sales support?
Yes. If you encounter issues with your purchase, contact us immediately. For defective items, we follow our Return & Refund Policy. We also review and respond to customer concerns to ensure youβre satisfied.
14. I have more questions / need help β how can I reach you?
You can reach us via email at info@vmidirectph.com (or the contact email listed on the website), or via the contact number provided: +63 923-6039512. Weβre always happy to assist.
