VMI Direct is a Filipino-owned online store, in business since 2011, selling gadgets, electronics and lifestyle products with nationwide delivery from our office in Malate, Manila. Quick answers to the questions we get most are below. For anything else, message us on Facebook Messenger or email info@vmidirectph.com.
Orders and payment
What do you sell?
Action cameras (SJCAM, Insta360, DJI), wireless and conference microphones, portable power stations and power banks (EcoFlow, BLUETTI, Pecron, Anker SOLIX), projectors, CCTV cameras, intercoms, fans, and home and office accessories. Browse all categories.
What payment methods do you accept?
GCash, credit or debit card, bank deposit (BDO), PayPal, and installments through BillEase or Home Credit. Cash is accepted only for office pick-ups. All online payments go through the secure checkout; we never ask you to send money to a personal account.
Do you offer cash on delivery (COD)?
No. Payment is made online at checkout, or in cash when you pick up at our office.
Can I pay in installments?
Yes, through BillEase or Home Credit at checkout, subject to their approval.
Can I change or cancel my order?
Contact us as soon as possible. We start processing orders right away, so changes are only possible before the order ships. If we ever have to cancel an item (for example, it went out of stock), we email you and you are not charged for it.
Shipping and pick-up
Do you ship nationwide?
Yes, we ship anywhere in the Philippines through J&T Express, GoGo Xpress and Lalamove, chosen by destination and order size.
How long does delivery take?
Metro Manila: same day for orders placed before 4:00 PM, next business day after that. Outside Metro Manila: around 5–7 business days. Orders placed on weekends or holidays are processed the next business day. See our Shipping Policy.
How much is shipping?
Delivery within Metro Manila is free on orders over ₱3,000. Below ₱3,000, and for all orders outside Metro Manila, the delivery fee is calculated at checkout based on weight, size and address.
How do I track my order?
You get an email with a tracking number when your order ships. You can also log in and open Order History. If you did not receive a tracking number, message us with your order number.
Can I pick up my order?
Yes, at our office at 3B, 1747 Taft Avenue corner Julio Nakpil St., Brgy. 696, Malate, Manila 1004, by appointment only (no walk-ins). Message us first to set a time and confirm stock. Office hours are Monday to Saturday, 9:00 AM to 6:00 PM.
Returns and after-sales
Can I return an item?
Yes, within 7 days of receiving it, if the item is defective or you received the wrong item. Change-of-mind returns are not accepted. The item must be in its original condition and packaging, and we need your proof of purchase and an unboxing video. Details are in our Return and Refund Policy.
How do I start a return?
Email info@vmidirectph.com with your order number, a description of the problem and the unboxing video. Don't send the item back until we approve the return and send instructions. Return shipping is paid by the customer.
Will I get a replacement or a refund?
We replace the item where stock allows. If a replacement isn't possible, we refund to your original payment method within 10 business days of receiving and inspecting the returned item.
About VMI Direct
Is VMI Direct legit?
Yes. VMI Direct has been selling online in the Philippines since 2011. We have an office in Malate, Manila, published shipping and return policies, and a secure Shopify checkout. You can reach a real person by phone, email or Messenger.
Are your products authentic?
Yes. We source directly from brands and manufacturers, and we name the brand and model on every product page.
How can I contact you?
Facebook Messenger (fastest), phone +63 923 603 9512, or email info@vmidirectph.com. We reply Monday to Saturday, 9:00 AM to 6:00 PM. See our Contact page.
