
Xiaomi Mijia Electric Rice Cooker C1 4L Automatic Adjustable Quick Cooking Electric Rice Cooker
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Household pot 4L
Handy for family use
The 4L capacity rice cooker can cook 12 bowls of rice in one pot (a household bowl with a diameter of 11 cm), which can meet the needs of large families or weekend gatherings.
One-click customization of cooking plan 24 modes to choose
The rice cooker C1 has built-in 8 types of cooking functions. At the same time, there is a special cooking time button, which can adjust the heating time of each cooking mode with one button. It can be matched with 24 different cooking modes. You have the final say on what you want to eat and what taste you want.
20 minutes of hot water quick rice
Rapid boiling efficiency doubles
Pour rice and hot water into the rice cooker and select the hot water quick rice mode * to greatly increase the cooking speed. It's quick and easy, and you don't have to be in a hurry when time is tight.
*"Hot water and quick rice" mode requires hot water > 70 degrees Celcius , and 4L rice cooker can only add > 2 cups of raw rice
Make an appointment 24 hours
Let the deliciousness arrive as expected
The built-in 24-hour smart appointment function can accurately the cooking end time. Put the ingredients before you go out, and you can eat delicious delicacies when you go home.
Large volume rate body
Allocate more space to food
Optimize the design of the fuselage, increase the space utilization rate, can significantly reduce the footprint, and can be handly regardless of storage or placement

*Rice cooker 4L version is 860W power
New curved liner
Improve heat flow stability
Adopting the improved new concave arc surface hot plate and the newly designed bottom convex inner liner, the contact between the two is closer. The heat flow of the new inner pot can move along the bottom wall of the pot to the outside and the direction of the temperature-sensing surface during heating, thereby promoting the stable distribution of the heat flow during boiling and further improving the fullness of the rice grains.
Upper and lower dual temperature probe
Automatic adjustment for safety and worry
Built-in upper and lower double NTC temperature probes real-time monitor the temperature in the pot for automatic adjustment, which is not easy to overflow the pot.
Explicit implicit panel design
Mijia quality is in the same line
Simple and easy-to-use operation panel, information transmission is detailed and clear, even the first time you use it, you can quickly cook food. The explicit and hidden panel, screen, and body are integrated, exquisite, and versatile.
SPECIFICATIONS:
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Brand: Xiaomi Mijia
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Product name: Rice Cooker
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Product model: MDFBD3ACM (4L)
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Rated volume: 4.0L
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Heating method: electric heating plate heating
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Rated power: 860W (4L)
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Liner material: alloy
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Voltage / rated frequency: 220V ~ / 50Hz
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Product size: 353 × 262 × 222mm (4L)
MAIN FEATURE:
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Non-stick pan, easy to clean, more durable
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Totally Safe and durable, lead a smart life. Unique design, nice appearance
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Xiaomi electric rice cooker is great for home use.
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Intelligent appointment function, 24 hours standby.
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Automatic heat preservation system.
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Clear and smart LED display.
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Electromagnetic heating, easy to infuse flavor.
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24 Modes Customized Cooking Plan
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4L is fit for 8-10 people
PACKING INCLUDE:
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1 x Electric Rice Cooker
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1 x Power Cable
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1 x Rice Spoon
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1 x Steam Tray
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1 x Measuring cup
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English Manual