



SJCAM SJ10X 4K Sports Action Camera
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Why SJCAM SJ10X 4K?
SJ10X, one of the best sports cameras of the moment
Take it with you when you practice your favorite activities or put it on your cat's back. Shoot 4K videos and relive your adventures over and over again, stay with us to find out all its features!
At SJCAM they know you want your SJ10X sports camcorder to accompany you in all your sporting endeavors.
That's why it comes with a waterproof body up to 10 meters deep, without the need for a protective case, so you can use it even in those situations involving water.
SJCAM SJ10X 4K has been designed for you to enjoy and relive your favorite moments and adventures.
Get the best images in a wide range of situations and environments thanks to its powerful Omni Vision sensor. Add to this a high performance processor, the Novatek 96883, which will allow you to record videos in 4K quality, as well as take fabulous 12MP photos.
The SJCAM SJ10X has been created to be used comfortably with your smartphone, as it integrates WiFi connectivity. So you can watch live what you record, and even transfer photos and videos directly to your phone.
Taking Gyro and EIS to a new level of stabilization. Super smooth brings you the capability to make crisp. shake-free and butter-smooth image steadiness in video like the camera is riding on its own rails.
Achieve even more stable images thanks to the SJCAM SJ10X 4K's 3-axis GYRO stabilizer.
Product Description
- Video Resolutions :- Up to 4K24fps (interpolated) Up to 2K30fps (native) Up to 1080p60fps with GYRO stabilization Up to 720p240fps
- Photo Resolutions :- 12M (4032X3024 4:3) 10M(3648×2736 4:3) 8M(3264×2448 4:3) 5M(2595×1944 4:3) 3M(2048×1536 4:3) 2MHD (1920X1080 16:9) Sensor
- Sensor Type :- 7-Layer Glass with 2 aspherical glass lenses,
- Video Format :- MP4 (H.264), Back Screen :- 2.33" UHD IPS Super Sensitive Touch Screen with SJCAM UI,
- Modes :- Sharing (Facebook, Youtube, Sina, Custom)
- Storage supported :- Up to 128GB micro SD high quality 10class and higher memory cards,
- BATTERY :- The camera model now sports a 1300mAh high capacity detachable battery, 140 Minutes at 1080P, 95 Minutes at 4K24fps
What’s in the box
- 1 x Camera,
- 1 x Base Mount,
- 1 x Frame Mount,
- 1 x Screw,
- 2 x Curved Mount,
- 2 x Flat Mount,
- 1 x USB-C Cable,
- 2 x 3m Adhesive Sticker,
- 1 x Manual
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