
BOYA PM700 USB Desktop Condenser Microphone VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
and smartphone with Type-C jack
and bi-directional polar patterns
Latency-Free Monitoring
USB Type-C cable included
Switchable Patterns and Triple-capsule design Easily Meet All Your Needs
With Switchable polar patterns and Triple-capsule design, BOYA BY-PM700 provides cardioid, bi-directional, omnidirectional and stereo pick up patterns to
allow you to choose any pattern more appropriate for your specific situation.
Extremely Easy-to-use with a Integrated Multifunctional Knob
With an integrated multifunctional knob and a 1/8" (3.5mm) headphone output, BOYA BY-PM700 makes your using experience easier and more convenient.
With control knob, it can easily realize the mute function, headphone monitoring as well as recording volume precise control.
Durable all-metal construction design
With Triple-capsule and Durable all-metal construction design, BOYA BY-PM700 includes a desk stand that can adjust the microphone in various desired
angles, also the functionality of folding the mic down for storage and transport as well.
Not just a Desk USB Microphone
Wide frequency response and 24 bit/48 kHz resolution make BOYA BY-PM700 suitable for various situations, such as recording, interviews, conference calls,
vocals, instruments, podcasting, streaming and more.