








XTUGA Q12 Professional Audio Interface Mini Mono USB Sound Card with Monitoring 2Channel Audio Mixer
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA Q12 Professional Sound Card For Studio Recording, Live Broadcast, K Song, Performance
16 bit/48 kHz Professional Audio Quality- XTUGA Q12 audio interface, Equipped with 2 combo jacks XLR+6.35mm mic/line/guitar input. This includes a +48V phantom power supply for condenser microphones, the Q12 audio interface has a studio-grade 16-bit/48 kHz converter for optimal sound quality. Whether you are a singer, songwriter, producer on the go, or need to accompany during recording, the ultra-reliable Q12 audio interface will help you shine in the digital field.
Stereo/Mono Output, Perfect Recording Creation Assistant- wireless 2-channel audio interface controller DJ mixer is the perfect way to mix audio from MP3s, microphones and power amplifier connected devices. Switch between 2-channel mono and 1-channel stereo with one key.
Separate HIZ (instrument input mode) button- This product has only the tuning function, no Bluetooth and USB socket music playback function circuit, more professional tuning, better internal circuit optimization, better sound quality, and lower noise floor.
Driver-Free Installation & Wide Compatibility- XTUGA Q12 sound card connects with PC can support plug and play, no need to install the driver. (Note: if you have special needs for recording you can install [ ASIO4ALL ] by yourself) . It is compatible with most recording software, such as Reaper, Audacity, GarageBand, Cubase, Ableton Live, etc. Q12 sound card provides you with new freedom in recording, editing and mixing, any audio you record is at studio quality, meaning you won’t have to go to a studio to re-record it later.
Zero-Latency Monitoring - XTUGA Q12 audio interface mixing control allows zero-latency direct monitoring, which means musicians can experience their performance clearly – with no delay or lag in the returning signal, resulting in a better performance and recording.
TECHNICAL SPECIFICATION:
MIC INPUT 1-2(balanced )
Frequency response:-1/-1dB. 20Hz- 20kHz
Dynamic Range:82 dB weighting
THD +N 0.03%,1kHz
Maximum input level: +6dBu Input resistance 4kQ2
Gain range: +3dB- +60dB
HI-ZINPUT 2 (Unbalanced)
Maximum input level: +3.0dBV
Input resistance: 1 MQ
Gain range:-10dB -+40dB
LINE INPUT 1/2(balance)
Maximum input level:+10dBu
Input resistance: 18.5kQ
Gain range:-10dB -+40dB
XTUGA Q12 Professional Audio Interface Mini Mono USB Sound Card with Monitoring 2Channel Audio Mixer
SPECIFICATION:
Item: Computer Recording Sound Card
Model Number: Q-12
Color: Black
Input Channel: 2 Mono (MIC/LINE) can change 1 stereo
Output Channel: 1 Stereo
Phantom Voltage: +48V
High Pass Filter: Attenuates frequencies below 80Hz with 12dB Octave Slope
USB Audio: Oscilloscope 48kHz; width 16bit
Power requirements: ≥ 5W
Size: 14*10*4.4cm/5.51*3.94*1.73''
Color box size: 15.2*12.5*5.5cm
Net weight: 0.285 kg
Note:
Due to the different monitor and light effect, the actual color of the item might be slightly different from the color showed on the picture. Thank you!
Please allow 1-2cm differences due to manual measurement.
PRODUCT LIST
Sound card *1
Manual*1