
XTUGA OM4 4 Channel Audio Mixer Sound Mixing Console with USB Interface Bluetooth MP3 Playback 99 DSP
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA OM4 4 Channel Audio Mixer
Feature:
1. XTUGA OM4 4-channel audio mixer has 2 mono inputs and 1 dual channel input
2. Built-in 99 DSP digital effect, 7-band stereo equalizer
3. Supports bluetooth/MP3 playback
4. Built-in 48V phantom power
5. Built-in sound card, can be connected to the computer use
6. Support USB flash drive recording/computer recording
7. With PAD and HPF functions, Gain control
Description:
Ultra low noise 4 channel multi-function mixer has more precise configuration. Multi-channel microphone can be inserted separately to meet the needs of music production and song recording.
Built-in 99 DSP digital effect. You can switch to the corresponding DSP effect for more different scenarios. Professional 48V phantom power is available for all types of condenser microphones. This incredibly versatile mixer is great for high quality on stage performance, live gigs and party.
XTUGA OM4 audio mixer has 3-band EQ, you can control the signal according to the speakers, the listening position and the audience's taste ascension or attenuation. 7-band adjustable built-in Equalizer, The effect is more detailed.
Built-in Bluetooth playback, you can connect external devices such as mobile phones, computers, etc. With USB interface, support MP3/USB flash drive direct input, built-in MP3 player and recorder. Computer recording and sound editing through USB and computer links.
XTUGA OM4 4 Channel Audio Mixer Sound Mixing Console with USB Interface Bluetooth/MP3 Playback Built-in 99 DSP Digital Effect 48V Phantom Power 7-band Equalizer for PC Recording Live Stage Performance Studio Broadcast VMI Direct