XTUGA M-03 Portable UHF Wireless Guitar Transmitter & Receiver
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA M-03 UHF Wireless Lavalier Microphone
The XTUGA M-03 is a portable UHF wireless transmitter & receiver designed for saxophone, trumpet, and other musical instruments. Perfect for live performances, conferences, and stage use.














Main Highlights
- Portable Design: Easy to carry for on-the-go use.
- UHF Wireless: Ensures clear audio transmission.
- Clip-On Lavalier Microphone: Suitable for saxophone and trumpet.
- Versatile Usage: Works for various musical and event settings.
- Conference & Karaoke: Ideal for conferences and karaoke sessions.
- Church Stage Performance: Enhances performances in church settings.
- Musical Instruments: Enhances saxophone and trumpet performances.
Features
- Easy to Use: Simple to operate.
- Light Weight: Convenient for carrying.
- Long Distance Transmission: Ensures clear audio.
Key Attributes
- Brand Name: XTUGA
- Model Number: M-03
- Place of Origin: Guangdong, China
- Frequency Response Rate: 20 Hz – 20 kHz
- Type: Dynamic Microphone
- Use: Sax and Trumpet
- Polar Pattern: Cardioid
- Connector Type: 6.35mm
- Sensitivity: -88 dB
- Style: Lavalier Microphone
- Feature: Light-weight, Portable
- Material: Plastic
- Communication: Wireless
- Private Mold: Yes
- Keyword: UHF Wireless Microphone
- Channel: 20 Channels
- Microphone Type: Musical Instrument Microphone
- Feature: Portable
- Suitable For: Sax and Trumpet
- Working Distance: 30m
- Connection: 6.35mm
- Battery: 800mAh