




XTUGA KX622 Wireless Microphone for Music Instrument
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Easy Adjustable Cord Gooseneck
A flexible gooseneck design allows you to effortlessly position the microphone to pick up sound. A cord neck flexes any way you please and stays in place so that you can project sound perfectly
Easy Charging
Built-in rechargeable 400mAh batteries, the transmitter and receiver can be charged simultaneously using the dual head micro USB charging cable, can be charged by power bank or PC USB interface, more convenient. Has a working time of 4-5 hours on a normal 1.5 hours full charge.
High Sound Quality
Cardioid polar pattern reduces pickup of sounds from the sides and rear, improving isolation of desired sound source. Adopt high sensitivity pickup. Provides loud, clear, high-fidelity sound.
Two in one charging line
Distribute the two-in-1 charging cable, which can charge the receiver and transmitter at the same time, which is convenient and quick, saving you time
Firm and stable
The base frame is made of special silicone rubber to protect the instrument from scratches. It has the effect of damping and noise reduction
Battery Life lasting
Built-In rechargeable 400mah batteries Continuous use for about 4-5hours
Apply to Equipment
Voice Recording Applicable Device
How to use:
Start-up: Short press the transmitter intermediate power key and the receiver power key.
Shutdown: Press the transmitter intermediate power key and the receiver power key for 3 seconds
This product has been paired by default when it leaves the factory. It can be used on boot. If multiple machines use serial frequency at the same time, just press the boot button of transmitter to change frequency.
One transmitter of this product can be used in pairs with up to 10 receivers at the same time. In the case of replacement of transmitting or receiving equipment, it is necessary to re-pair.
The operation instructions are as follows:
A)Transmitter operation: Press the boot button for 5 seconds, when the power indicator flashes once, then press the transmitter boot button once quickly, and when you see the power indicator flashing, you enter the matching mode.
B)Receiver operation: After the transmitter enters the matching mode, turn on the receiver, wait 2 seconds and press the transmitter & apes boot button 1 to complete the frequency matching At this time, you can speak to the microphone to test the voice. If the matching is successful, the receiver will flash red light when speaking.
C)Exit pairing The frequency can be automatically locked and matched by pressing the startup key of the transmitter.
Product List:
1x UHF Instrument Microphone Transmitter
1x Receiver 1x Dual Head USB Charging Cable
1x 6.35mm(1/4”) Adapter Plug
1x Y-shaped Phone Adapter
1x Mic windproof cotton
1x Portable storage bag
1x User Manual.