

XTUGA E22 Affordable Audio Interface Professional Sound Card for Vocal Guitar Recording
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Discover the XTUGA E22 affordable audio interface professional sound card for vocal guitar recording, the perfect companion for musicians and creators. This audio interface is ideal for electric guitar and live recording. Its professional quality ensures that your recordings are crisp and clear.
The XTUGA E22 offers seamless monitoring capabilities. This ensures you can accurately track your music in real time. Its design caters to both beginners and seasoned audio engineers. It boasts a robust build, making it a reliable addition to any studio setup.
Perfect for vocalists seeking studio-quality sound. The XTUGA E22 affordable audio interface professional sound card for vocal guitar recording helps you capture every nuance. This device is essential for leveling up your music creation. Achieve high-quality recordings and elevate your projects.
Key Features Dual power supply: USB 2.0 port to connect to PC or iOS devices, ensuring consistent performance. Wide Compatibility: Plug and play installation without driver, compatible with multiple software. Professional Sound Quality: 24-bit/192 kHz converter for studio-quality recordings. Real-time Monitoring: Latency-free monitoring for improved recording and performance. Connectivity Versatility: Includes ports for microphones, electric guitar and more, ideal for multiple recording scenarios. Description 1. 24-bit/192kHz Professional Audio Quality XTUGA audio interface provides all the necessary connections for microphones, electric guitars, and more. It includes +48V phantom power and a 192 mic preamp for studio-grade quality. 2. Stereo/Mono Output for Flexible Recording Supports stereo and mono outputs, simultaneous mic and instrument recording, and accompaniment playback through left and right channels. 3. Driver-Free Installation & Wide Compatibility Plug-and-play with no driver needed. Compatible with software like Reaper, Audacity, GarageBand, Cubase, and more. 4. Zero Latency Monitoring Mix Control enables direct monitoring with no delay for better performance and recording experience. 5. Dual Power Supply Options Supports USB 2.0 and 5V DC power inputs. Can be powered by USB adapters or external batteries for on-the-go use. Technical Specifications MIC INPUT 1-2 (Balanced) Frequency response: -1/-1dB; 20Hz - 20kHz Dynamic range: 82 dB THD+N: 0.03%, 1kHz Maximum input level: +6dBu Input resistance: 4kΩ Gain range: +3dB to +60dB INPUT 2 (Unbalanced) Maximum input level: +3.0dBV Input resistance: 1 MΩ Gain range: -10dB to +40dB LINE INPUT 1/2 (Balanced) Maximum input level: +10dBu Input resistance: 18.5kΩ Gain range: -10dB to +40dB
At VMIDirect, we provide this excellent product as part of our large selection of over 1,000 items. Since 2011, our mission has been to uplift lifestyles with affordable products. We guarantee authentic and global brands with nationwide shipping and fast service.
Equip your studio today with the XTUGA E22 affordable audio interface professional sound card for vocal guitar recording. Experience top-tier audio performance and enhance the quality of your music effortlessly.