XTUGA BM-800 Condenser Microphone Kit
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
XTUGA BM-800 Condenser Microphone Kit
This microphone is made of high quality materials, exquisite workmanship, very beautiful and practical.
This microphone with a good cardioids polar pickup pattern, high output, low self-noise, suitable especially for studios, recording studios, computer and laptop recording with 3.5mm interface. 
Vocal and Instruments
Wide frequency response makes it an ideal mic to capture vocals, acoustic guitars, acoustic pianos
Adjustable Boom Arm
The stand clamps to your desktop with a C clamp to ensure it remains stable, and it can Support you free adjustment by 180 degrees to achieve the best position for your podcasting and streaming
Shock Mount
ALPOWL's professional suspension shock mount isolates the condenser microphone from working desk so that can be reduce the vibration and to bring more suitable during recording.
Mic Pop Filter
The pop filter is designed as double Layer to Efficiently reduce the plosive, wind interference, saliva spraying during your recording or broadcasting to get a great quality sound
Hd microphone has multiple functions, such as noise recording, video conference calls, schools, sound amps, voice recorders, low distortion reproduction, and can also be used for shooting chats, etc.
Humanized design, excellent heat conductivity and more stable performance.
This card is affordable, suitable for all kinds of occasions such as home, office, gym and more, you can get a surprise of your friends.
Hd audio video recording, high sensitivity, can be used with various mobile phones and tablets.
Bluetooth Wireless Accompaniment:
Support Bluetooth connection for wireless accompaniment, easy to carry, you can instantly enjoy the convenience brought by the sound card, please limit the wired
About Use
Press and hold the key for 3 seconds to switch on or off. Test whether the sound card is connected to the device, click the sound effect, it can be recorded or the audience can hear, indicating that the device has been connected
Specification:
Microphone Material: Steel+Zinc Alloy
Shock Mount: Foam insert to hold and protect microphone
Microphone-Core: Dia.16mm
Polar Pattern: Uni-directional
Frequency Range: 20Hz-20KHz
Output Impedance: 150Ω±30%(at 1kHz)
Load Impedance: >= 1000Ω
Sensitivity: 45dB +- 1dB
Equivalent Noise: 16dBA
Signal Noise: 78dB
Electrical Current: 3mA
Microphone output interface:3.5mm
Use of voltage 48V phantom power supply
It is the complete accessories, the design allows you to enjoy basic performance, with a wide range of application, such as high quality video, audio equipment and more. It is a complete accessories, perfect to facilitate your microphone by replacing the damaged headphones in many matching connections.
What’s in the box
1x BM-800 Microphone;