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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
1. Provides two frequency bands of 2.4 GHz and 5 GHz without interference, and the dual-band concurrent wireless connection rate can reach up to 1167 Mbps. The 2.4GHz band transmits farther, has better coverage, and better wall penetration performance. The 5GHz band uses 802.11ac technology with less interference and high speed. It is more smooth to watch high-definition video and play large online games.
2. Dual-frequency, a WiFi name, no longer tangled. The optimal frequency band is selected autonomously by the dual-frequency terminal.
3. 4 external omnidirectional high-gain antennas, good signal through the wall.
4. Combine the specially treated metal substrate with the nano-material with high radiation characteristics, so that it has excellent soaking and heat dissipation capability, effectively reducing the chip temperature and improving system stability.
5. The PA and LNA are integrated inside the 2.4 GHz and 5 GHz wireless chips. The signal transmission distance is farther, the wall is better, and the coverage is wider.
6. In the era of smart home, more devices need to be stably connected. The Xiaomi router 4A uses 64MB of large memory and can stably connect 64 terminal devices.
7. When you set up Xiaomi smart home equipment to enter the network with Mijia APP, you do not need to manually enter the password, it is more convenient to access the network. When using the Xiaomi WiFi APP to modify the Wi-Fi password, the Xiaomi router 4A automatically synchronizes to the Xiaomi smart home device in the home, that is, after the router changes the password, there is no need to set the smart home device one by one.
8. IPv6 has a larger address space, making the Internet of Everything possible.
9. Intelligent error correction algorithm to improve weak signals and make transmission more stable and efficient.
10. Others pay for the Internet, exchange free bandwidth for revenue, and help you make money.