Xiaomi Mijia Smart Home IP Camera 1080P PTZ Cctv Camera
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Mi Home Security Camera 360° 1080p
All-round protection in High-Definition video.
360° Vision | 1080p HD | Infrared night vision | AI-powered motion detection | Talkback feature| H.265 coding | Inverted installation.
360° Degree Vision Means Full Home Protection
The dual motor-head design enables the camera to rotate and capture a full 360° horizontal view and 96° vertical view. The camera’s shockproof design and quiet motor allow the rotation to remain smooth and silent.
1080p High-Definition Picture Quality
The Mi Camera 360° has perfect picture quality. With Mi Camera's 20 megapixels, 1080p resolution and wide dynamic range, even distant backgrounds are clear and detailed.
A New & Better Night Vision
The f2.1 aperture allows more light intake, while the 8-bulb 940nm infrared illuminator increases visibility. Viewing in the dark has now become easier.
(*Distance of vision depends on the actual environment)
AI Motion Detection Alert
Through the integration of deep learning technology and focused optimization of the algorithms and network software, the camera is able to accurately determine when to alert you and notifies you on your phone.
View Recorded Videos on your Smartphone or Tablet with Playback Speed up to 16x
Check on your home from anywhere and fast forward recorded video at 2x/4x/16x speed. Store video using microSD and network-attached storage (NAS) devices.
- 【EASY TO SETUP & OPERATE】 Only 3 steps to quick setup this Xiaomi surveillance camera system via 2.4G WiFi (not 5G), connected to your smartphone, tablet, iPad, Window and Mac PC via ’ Mi Home ’ App . With Pan 350°/Tilt 100° and IR led Night Vision, you can view any angle of your home at anytime and anywhere.
- 【HIGH-DEFINITION IMAGES & SMOOTH VIDEO】 Thanks to the advanced H.265 video encoding technology, Mi indoor CCTV camera displays a crystal clear image and video with 1080P full HD resolution, it provides smoother streaming and reduces bandwidth without compromising on detail, and only using half the storage of H.264 encoding.
- 【FLUENT TWO-WAY AUDIO & WORKS WITH ALEXA】 Built-in microphone and speaker allow you communicate with your love and pet when you are out. Works with Alexa, ask Alexa to show your front door, baby room, or anywhere else you have installed Mejia wifi vdeo camera.
- 【INSTAND AI SOUND/MOTION DETECTION & MOTION TRACKER】Advanced sound/motion detection technology send you accurate real-time alert, without false alarm interference, Support motion tracking at the same time, automatically capture the movement, giving you more secure protection.
- 【SUPPORT MULTIPLE DEVICES & SECURITY STORAGE】 Multiple devices are supported to connect with the Mi baby wireless camera, one account allows multiple users to view video at same time. Moreover, 24/7 recording can be stored to SD card(Not Included) and NAS, you can also set schedule recording if need.
Specification
✔ H.265 Compression: Dual-Stream Design
✔ Resolution: 1920 x 1080 (1080P)
✔ IR distance: 50 feet
✔ Frame rate: Real time 25 FPS
✔ Pan Range: 0° - 360°
✔ Tilt Range: -20° - 95°
✔ Video/Audio Compression: H.265/AAC
✔ Ethernet: 10/100 Mbps RJ45 interface
✔ Wireless network: 2.4G WiFi (IEEE802.11b/g/n) by internal antenna
✔ Alarm notification: Real time App notifications
✔ Video storage: MicroSD card storage up to 64 GB (not included in the package)
In the box
✔ 1× Xiaomi Mi Home Security Camera 360° 1080P
✔ 1× Wall accessories kit
✔ 1× Quick User Guide
