






Xiaomi Mijia Induction Cooker Precise Control Power Home Smart Electric Cooktop
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Description
Youth Version Mijia DCL002CM Induction Cooker 9 Grades Temperature Control 2100W - Double Anti-slip, Stable And Durable : The panel is specially equipped with a high temperature resistant non-slip silicone ring. The pan is placed in a safer place for easy removal and easy cleaning. Increase the special anti-slip mat to make the use process more stable - Hot And Cold Air Duct Insulation :The structure is insulated by hot and cold air ducts to prevent hot air from being re-inhaled and increased internal load. 7-leaf axial flow fan greatly increases heat dissipation and extends product life - High Temperature Protection System : A built-in temperature sensor triggers the overheat protection system when the temperature reaches the preset protection temperature and stops heating. Without the pot, the heating will stop automatically, the LED light will continue to flash, and the induction cooker will sound a tone. When the induction cooker detects the matching pot again within 1 minute, it will automatically return to the heating. - [ Grade Little Adjust Firepower : In order to solve the indirect heating problem, Mijia Induction Cooker-Youth Version uses dual-frequency fires heating technology, high-temperature high-frequency to achieve the firepower of the stir-fry, low-temperature low-frequency can continue to heat Brand -Mijia Model -DCL002CM Material -Stainless Steel Color -White Weight -About 2.5 kg Size -280 x 265 x 75 mm Rated Power -2100WVoltage / Rated Frequency220V / 50Hz Package Includes : 1 x Mijia Induction Cooker ( Youth Version ) (Not Include The Pot )