







Xiaomi Mi TV Stick Android TV 9.0 2K HDR Quad Core HDMI 1GB RAM 8GB ROM TV Stick For Non Android TV
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Xiaomi Mi TV Stick Global Version ✔️ Stream Anywhere Portable Streaming Media Player Powered by Android TV Google Assistant & Smart Cast Dolby & DTS surround sound Light and Portable At less than 30g the TV stick weighs no more than a cherry tomato and is small enough to easily fit in your pocket. Forget about cables, plug the stick into any TV, monitor or projector with an HDMI port to turn it into a smart TV! Easy to set up Set up your Mi TV Stick in an instant. Just three easy steps to get going and you can start enjoying everything the Mi TV stick has to offer in no time! 1. Plug into TV 2. Connect to WiFi 3. Start exploring Limitless Entertainment Use Google Play Store to download your favorite streaming and gaming apps and stay entertained for hours. Smarter Experience with Android TV Mi TV Stick is powered by Android TV 9.0 which supports voice search and Chromecast connecting you to a world of content. Catch up on your favorite TV shows, play games, watch the news or turn on the radio. Mi TV Stick also recommends videos based on your personal Youtube and Google Play preferences! Quad-core CPU 3+2-core GPU 1GB RAM 8GB ROM Bluetooth remote with Google Assistant No more typing. Press the mic button on your remote to quickly find what you're looking for, whether you're searching for your favorite show, song or asking about the weather. You can use voice commands to control other smart devices in your home. One click access with dedicated Netflix and Prime Video buttons Hey Google, what movie should I watch? *Google is a trademark of Google LLC. Smart Cast "With built-in Chromecast you can easily cast videos and other content from your phone, tablet or laptop directly to your TV screen in 1080p." Tap to cast wirelessly Cast from your iPhone, iPad, Android device or laptop to your TV Take calls without interrupting what's playing on the TV High speed streaming HD playback Premium Surround Sound Mi TV Stick supports both DTS and Dolby multichannel HD audio decoding. The result is a smoother, dynamic, immersive and more realistic stereo surround sound during ultra HD Blu-ray video playback Dolby Digital Plus Bring it everywhere Never miss an episode when you're away from home. Bring the TV stick with you wherever you go. Android TV, Google Cast, and other marks are trademarks of Google Inc. Dimensions Length: 92.4mm Width: 30.2mm Thickness: 15.2mm Weight: 28.5g Color: Black Specifications Output Resolution: 1080P (1920x1080@60fps) CPU: Quad-core Cortex-A53 GPU: ARM Mali-450 RAM: 1GB Storage: 8GB Operating System: Android 9.0 "Wireless connectivity" Wi-Fi: 802.11a/b/g/n/ac 2.4GHz/5GHz Bluetooth: 4.2 Decoder Video decoder: VP9-10, H.265, H.264, VC-1, MPEG1/2/4, Real8/9/10 Video Format: RM, MOV, VOB, AVI, MKV, TS, MP4 Audio decoder: DOLBY, DTS Audio Format: MP3, AAC, FLAC, OGG Image decoder: JPG, BMP, GIF, PNG Ports HDMI *1 Micro USB *1 In the box Mi TV Stick x 1 Remote control x 1 Power adapter x 1 User manual x 1 Battery x