




Xiaomi 10,000mAh Mi 18W Fast Charge Power Bank 3 for Android Phone and Smartphone
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
18W Dual Port Inlet - Upgraded Self-Charging Experience
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Dual port for both Micro-USB and USB-C.
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Maximum input power as high as 18W;
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Self-charging can be completed in 4 hours*.

18W Dual Port Output, Ensuring More Efficient Fast Charging
Dual USB-A output interface capable of charging two devices at the same time. Supports 18W MAX fast charging with single port and offers more convenient fast charging experience.

High 10000mAh Capacity
The high 10000mAh capacity is enough for multiple charges for one device*, satisfying your whole-day charging needs.
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1.9times Charging for Mi 9
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1.6times Charging for Mi 9T Pro
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2.2times Charging for iPhone XS
Single Cable For Both Charging And Self-Charging
With the Micro-USB cable included in the package or your own USB-C cable, you can readily charge Android devices or self-charge the power bank.
*Dedicated cable may be needed to charge Apple devices
Aluminium Alloy Metal Cover
Super high structural strength withstands falls and bumps.
LED Battery Indicator
View battery status at a glance and know the usage at any time.
Easy-To-Use Small Current Charging Function
Tap the "Check Battery" button twice to switch into small current charging mode to charge small current devices such as Mi Bluetooth Headset, Mi Smart Band, etc.*
More Protection, Enhanced Safety
The high precision resistance, inductance, and capacitance components and high-quality lithium polymer battery can easily tackle overcharging, over-discharging, overheating, short circuits, and other faults, offering multiple protection for both the power bank and the devices.
Temperature Protection
Uses thermistor and temperature regulation mechanism to ensure the battery works within the safe temperature range.
Short Circuit Protection
Automatically protects the main board and battery from damage in case of abnormal short circuits.
Reset Protection
Added circuit rest function. In case of faults preventing the power bank from working properly, you can tap the "Check Battery" button to recover.
Input Overvoltage Protection
The OVP circuit can prevent input overvoltage to avoid damage to the back-end circuits.
Reverse Charging Protection
If the cable and the Micro-USB port are reversely plugged, the circuit will automatically shut down to protect the charging device.
Output Overcurrent Protection
Smart detection of output current when necessary. If the output current exceeds the upper limit, the output will automatically be shut down to protect the charging device.
Output Overvoltage Protection
Smart detection of output voltage when necessary. If the output voltage exceeds the upper limit, the output will automatically be shut down to protect the device that is being charged.
Overcharge And Over-Discharge Protection
Added dedicated battery protection components to effectively prevent the battery from overcharging and over-discharging and avoid damage to the battery.
Hardware-Level Overvoltage Short Circuit Protection
Detects the overvoltage short circuit status of the battery at the hardware level and responds quickly to break the current circuit and effectively protects the battery safety.
Specification
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Battery type: Lithium polymer battery
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Battery capacity: 10000mAh 3.7V (37Wh)
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Rated capacity: 5500mAh (5.1V/2.6A)
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Input port: Micro-USB/USB-C
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Output ports: USB-A x 2
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Input: 5.0V2.1A / 9V2.1A / 12V1.5A (18W MAX)
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USB-A x1: 5.1V2.4A / 9V2.1A/ 12V1.5A (18W MAX)
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USB-A x2: 5.1V2.6A
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Size Dimensions: 147.8 x 73.5 x 15.3mm
Charging time
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~4 hours with 9V/2A or 12V/1.5A charger
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~6 hours with 5V/2A charger
Package Included
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10000mAh Mi 18W Fast Charge Power Bank 3 x 1
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Micro-USB charging cable x 1
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User manual X 1