VMI DIRECT LeGrow Shine Smart Indoor Planter - Garden Tower with Artificial Sunlight / Growth Lamp
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
LeGrow Shine Smart Indoor Planter - Garden Tower with Artificial Sunlight - 5 Patented Design Stackable Plant Pots, 2 Bottom Connectors, 1 Plant Growth Lamp, 1 Base (Plants Not Included)
-INNOVATIVE & EFFORTLESS GARDENING – Forget lugging in clunky flower pots from the backyard to grow plants inside, only to end up cleaning the leaky messes they leave behind. Instead, you can easily maintain a lush indoor garden with LeGrow’s smart, stylish, patented pots for indoor plants.
-NOURISH YOUR PLANTS WITH OUR LED GROW LAMP - Our two-bulb LED grow lamp provides nourishing light for a variety of plants. It can be set in 6-hour increments so that your plants get the light they need to flourish, great for indoor and winter growing. The SUNSHINE Kit comes with 5 Patented Design Stackable Plant Pots, 2 Bottom Connectors, 1 Plant Growth Lamp, 1 Base (Plants Not Included)
-A DOSE OF GREEN DECOR – Enjoying the presence of plants not only lifts your spirits, but it also beautifies your entire indoor environment. From adding modern boho decor to your bedroom or styling your home or office from top to bottom, rely on LeGrow planting systems.
-STACKABLE SMART GARDEN SYSTEM – Want LeGrow decor to make even more of a statement? Opt for the indoor garden tower! Don’t worry—more modules doesn’t mean more maintenance. A warming light, hydrating humidifier, and even a device-charging hub are all built in (see other models)
-DESIGN YOUR OWN INDOOR GARDEN – Try combining LeGrow’s indoor plant pots to curate the greens of your dreams, from herbs to succulents, bonsai, begonias, and more. Add and arrange lightweight, stackable, and portable modules so your LeGrow garden always suits your space!
**Plants are not included**
Plant growth lamp contains 2 LED bulbs to provide a light source that seeks to mimic sunlight.
The lamps also have an internal system to turn off automatically after 6 hours of continuous use.
