



Ulanzi MT-11 Mini Flexible Octopus Gorillapod Multifunctional Handheld Tripod Stick
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Description
✔️Ulanzi MT-11 Octopus Tripod
✔️Ulanzi MT-11 Octopus Tripod supports cameras, DSLRs, smartphones, tablets, lights, and speakers weighing up to 2kg. Can be configured for still photography, cinematography, vlogging, or live streaming in 3 modes: grip, wrap or stand.=
Features:
Versatile - Works with cameras, flashes, speakers, video lights or any device weighing less than 2 kg with a built-in ¼" tripod mount (detachable) ; works with smartphones, tablets with a foldable mount on the top
Flexible - wrappable legs allow you to secure professional camera equipment to virtually any surface
Portable - Compact & lightweight for easy transport in pocket, handbag or backpack
Strong - Holds devices weighing up to 2 kg
Stable - Rubberized foot grips provide enhanced stability in difficult terrain
Features & Details
• Hidden Phone Tripod Mount with Cold Shoe---The phone tripod comes with a smartphone holder with a cold shoe mount, allows you to mount a microphone or LED video light for selfie Vlog
• 1/4 Thread for Extension------The camera flexible tripod has a 1/4" thread, allows you to mount a magic arm(not included)
• Wide Compatiblity------There is a universal 1/4 screw to mount a DSLR camera, Sony Canon Nikon Panasonic; the range size of phone holder is from 65-95mm, compatible with iPhone 11/11 pro/11 pro max/xs/xs max/8 plus/Samsung note 10/galaxy s10
•Vertical & Horizontal Shooting------The ball head allows the smartphone clip 180° rotation, no matter phone or camera, support vertical and horizontal shooting
• Camera Flexible Tripod------The octopus camera tripod can be used as a tripod or selfie stick, the phone tripod can wrap on lamp posts, fence posts, tree limbs, chairs, doorknobs, etc
Specifications:
✔️Height range: 290-310mm
✔️Maximum Load Capacity: 2kg
✔️Weight: 420g
✔️Material: plastic, TPR
✔️Phone clip distance:60-95mm