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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
• 3 Way Sound System: Composed of dual tweeters, mid-tweeters & woofers, Halo 200 party speaker delivers a thumping 120W sound. Delivers exceptional expansive soundstage with distortionless audio.
• Beat-driven LED Lights: Dazzling halos gleam with the rhythm of music to create a higher-level auditory feast. Combine 6 custom EQ modes to fill your house or backyard with a stunning party atmosphere.
• Sync Audio across 100+ Speakers: Realized by True Wireless Stereo and TuneConn technology, you could connect 2 or 100+Halo 200 karaoke party speaker to turn any gatherings into party vibes with music & light show synchronizing.
• Party On the Go: Equipped with a 15,000mAh battery, it can be used for outdoor parties and gatherings, with a playtime of up to 18 hours.
ModelHalo 200
ColorBlack
Wireless Version5.3
Wireless Range
Up to 18m/59ft
Input PowerAC 100-240V 50/60Hz
Output120WIP
RatingIPX4Play Time
(Varied by Volume Level & Audio Content)Music: up to 18 hours(on a 50% Volume)
Karaoke: Up to 10 Hours (On a 60% Volume)
Charging Time3.5 Hours
Frequency Range50Hz-20KHz
Playing ModesWireless
Aux-in, U-Disk
Other FeaturesSyncs Audio Across 100+ Speakers
Supports Wired Mic & Guitar Input
Custom EQ & Lights via APP
Stereo Pairing
Product Dimension 266 x 282 x 386mm/10.47 x 11.1 x 15.2inch
Product Weight 6.1kg/13.45lbs
Package Dimension 318 x 306 x 466mm/12.52 x 12.05 x 18.35inch
Package WeightStandard: 7.2kg/15.87lbs
Mono-Mic: 7.4kg/16.31lbs
Dual Mic: 7.62kg/16.8lbs
Tronsmart Halo 200 Portable Active PA Speaker System with 3 Channel Mixer Bluetooth Streaming Waterproof Wireless Speaker with Microphone Connection EQ and App for DJ Music Gigs Karaoke Outdoor Party Company Meetings Indoor Outdoor Room Church VMI Direct