SYNCO XView M4 Magnetic Screen Mirroring Monitor VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Sobrang ganda ng screen, clear at walang lag kahit long shoot.
Cool gamitin sa vlog shoots, di nakakapagod sa mata.
Sulit para sa presyo, malaking tulong sa content creation.
Love ko gamitin kasi no hassle sa framing.
Happy ako sa purchase, gumagaan workflow ko.
Strong ang kapit pag tama yung pagkakabit.
Okay naman pero medyo reflective pag outdoor gamit.
Bitin lang battery life, sana mas matagal pa standby.
Low latency talaga, hindi ko ramdam yung delay.
Medyo mabigat para sa maliit na rig ko, pero stable.
Yung magnetic mount minsan parang loose, kailangan ayusin.
Linaw ng display, kahit maliit, ang dali mag-frame.
Hirap basahin screen pag sobrang araw, walang hood.
Medyo umiinit siya after 1 hour tuloy-tuloy na gamit.
Very handy sa solo vlogging, magnet mount napaka-useful.
Battery life short kung long travel shoot.
Perfect fit sa camera rig ko, di na kailangan extra bracket.
Magnet mount minsan mahina pag medyo mabigat setup.
Stable connection kahit gumagalaw ako, walang disconnect.
Screen looks cool, sakto brightness sa indoor use.
Ang glare sobra pag direct sunlight, sana mas bright pa.
Ang smooth ng response, parang phone screen.
May konting lag pag long distance, pero tolerable.
Medyo bulky tingnan pag kabit sa maliit na cam.
Great choice para sa mga vloggers, clear at stable.
Nahulog isang beses pero gumana pa rin, tibay!
Bilis ma-drain pag max brightness.
Compact size, madali dalhin kahit travel shoot.
Magnetic hold tight pag indoor use lang.
Super bright sa studio, ang dali makita lahat ng details.
Average lang battery, pero display itself maganda.
Medyo pricey para sa size pero functional naman.
Magnet napaka useful, wala nang hassle screws.
Description:
The M4 selfie monitor screen connects directly to your phone using fast, stable P2P technology — no WiFi needed, no messy setup. Just clip it on, and see yourself in real time with an ultra-low 40ms delay. This makes rear camera selfies, vlogs, and live streams easier and sharper than ever.
It is MagSafe-ready, lightweight, and compatible with iOS, Android, and more. It also comes with a 10m Bluetooth remote for effortless long-distance shots.
