


SYNCO G2 Pro Wireless Lavalier Microphone System for DSLR Mirrorless Camera Smartphone
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
About this item
- Powerful Charging Case, Enjoy all day: G2(A2) Pro comes with a powerful charging case, which provides up to 24 hours of continuous working time, making it ideal for outdoor interviews, video podcasts, and vlogs. To ensure uninterrupted recording, each TX and RX also has a Type-C port that allows for direct charging while in use, never worry about running out of battery suddenly and stay focused on creating high-quality content.
- Digital 2.4GHz & Auto-Pairing: SYNCO G2(A2) Pro wireless lavalier microphone features 2.4GHz frequency spectrum and Syncoder technology, which avoids the confusing domain of UHF and offers a secure, stable, and hassle-free audio system. It supports automatic connection between TX & RX after power on and easy operations if you need manual pairing.
- 200 M Transmission & One-Touch Noise Cancellation: G2(A2) Pro one transmitter to one receiver transfers stable and anti-interference signals up to 656 ft/200 m range (LOS) with 20 ms low latency. This new lapel mic is integrated with DSP technology to optimize audio instantly, which is efficient in post-processing and offers a high-quality audio performance in live broadcasting.
- Mute Function & Three Usage Modes: Instead of frequently turning on/off the wireless microphone, simply press the transmitter's power/mute button to pause audio recording if you need during filming. Additionally, G2(A2) Pro features stereo/monaural/protect channel modes that provide versatility for various shooting scenarios.
- Real-Time Audio Monitoring & Volume Control: With a 3.5 mm TRS earphone jack, the receiver enables real-time audio monitoring and playback of sound from your smartphone. You can also optimize signal levels by adjusting the volume on each transmitter with ease and precision.
- Compatibility with Various Devices: SYNCO wireless lavalier microphone system is suitable for a wide range of devices, including iPhone/iPad/Android smartphones, DSLR cameras, camcorders, laptops, audio recorders, and computers. Its versatility makes it perfect for a variety of uses such as YouTubers, live streaming, commercials, vlogging, interviews, podcasts, filming, church, and conference recordings.