







SJCAM A20 Portable Body Camera Action VMI Direct
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
The SJCAM A20 bodycam is the improved version of the A10 which was released 2 years ago. The upgraded A20 adds 4k @ 24fps video recording, Gyro stabilization and TS HD video format. In addition, the A20 has a new feature which is called "Starlight night vision." In addition its being a bodycam, the A20 also has car mounts which enables it to also double down as a dashcam.
- Body Protection - The A20 BodyCam is designed with law-enforcement people in mind. It is another layer of defense, and a deterrent for offenders which give officers of the law a better handle of situations.
- Slim Body - Designed to put the center of gravity closer to the wearer's body, the A20 manages to become almost integral to what it will be mounted to.
- Long Battery Life - A20 has superior performance in long battery life with its high capacity 2650 Li-ion battery 2650mAh as well as its low power consumption feature
- Dual Stereo Microphones - One main microphone for picking up target voice, and another is the background sound pickup microphone, which are installed at the side of camera. These two signals are input microphone processor, and the internal software will reduce the noise, making the voice to be clear.
- LED Lamp - For those times when Infra-red just don't cut it. Destroy the darkness with a high power wide beam lamp.
- Dash Camera - The A20 works comfortably as a dashboard DVR, Get protected with a wide field of view that can cover 3 road landes using its 140 degree 7G-layer lens, and motion detection for those times when you leave your vehicle unattended.
- IP65 Waterproof - Complete protection from dust,rain water or water projected by a nozzle against enclosure from any direction.It can be protected from the damage caused by the working environment.
A20 Bodycam Video resolution:
- 4K(2880*2160)24fps
- 2K(2560*1440)30fps
- 1080P(1920*1080)60/30fps
- 720P(1280*720)120/60/30fps
- VGA(640*480)240fps
Photo resolution:
- 16M(4608*3456)
- 12M(4032*3024)
- 10M(3648*2736)
- 8M(3264*2448)
- 5M(2592*1944)
- 3M(2048*1536)
- VGA(640*480)
Vertical video resolution:
- 2K(1440*2560)30fps
- 1080P(1088*1920)30fps
Included
- 1 Wearable Camera
- 1 Tilting Back Clip
- 1 Fixed Back Clip
- 1 Thumb screw
- 1 Base mount attachment
- 1 Base Mount (Flat)
- 1 Tilting Clip
- 1 Fixed Clip
- 1 User Manual
- 1 Lens-cleaning cloth
- 2 SJCAM stickers
- 1 Type-C Data and Charging Cable