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RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Mini Receipt Printer
Compatible with Windows Android IOS
- Mini portable printer
- Interfaces :USB / Bluetooth 4.0
- Print Method: Thermal Line Printing
- Print Speed:70mm/sec
- Resolution:203DPI (8dot/mm)
- Battery: 2500mah Lithium Battery 7.4V
About this item
- 【Bluetooth Printing】Supports Android Devices, Turn on the Bluetooth of the mobile phone, and then select the MPT-II, if asking password please fill 1234 or 0000 after successful connection download any bluetooth printer aap from playstore and connect with app for successful print.
- 【Printing Anywhere & Anytime】It's light and portable, you can print anywhere, anytime, with a simple connection. Very suitable for indoor or outdoor working environment. It can easily fit in any regular pocket.
- 【Low Operating Cost】 Direct thermal printers use heat instead of ink, no ribbon or cartridge are required, only need a roll of thermal paper to work. And are typically smaller, quieter, faster and more energy-efficient than other thermal receipt printers.
- 【Printer Feature】 Printer built-in Bluetooth 4.0, 7.4V/2500mAh large capacity Rechargeable lithium battery for thermal printing, Continuous working time up to 4 hours.
- 【Interface:】 USB + Bluetooth; Print command: compatible with ESC/POS Apps: Please Download RAWBT Printer App or MYXPrint App from google play store
Package List:
1 * Thermal Printer
1 * Thermal Paper
1 * USB Cable
1 * User Guide