

PETKIT Filter Units for EVERSWEET Gen 2 2S 3 and Solo Water Fountain
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Enhance your pet's water experience with the PETKIT Filter Units for EVERSWEET Gen 2/2S, 3, and Solo Water Fountains. These EVERSWEET Gen 2/2S replacement filters ensure that your pets receive the purest hydration every day. Crafted with advanced filtration technology, they effectively remove impurities, hair, and odors. This makes the water fresher and healthier for your beloved pets.
Designed to seamlessly fit EVERSWEET Gen 2/2S models, these replacement filters are incredibly easy to install. Simply swap out the old filter with a new EVERSWEET Gen 2/2S replacement filter, and your pet's fountain is ready for use again. Enjoy the peace of mind that comes with knowing your pet is drinking clean water around the clock.
VMIDirect, a trusted Filipino company, offers these replacement filters with a commitment to quality and affordability. As part of their extensive product lineup, these filters are guaranteed authentic and available nationwide. Experience quick and efficient delivery directly to your door, ensuring your pets always have access to clean water.
Each pack contains five filters, providing long-lasting use and unmatched value for money. Regular replacement with EVERSWEET Gen 2/2S replacement filters can help extend the life of your EVERSWEET water fountain, ensuring it operates smoothly. Keep your pets happy and healthy with consistently clean drinking water.
Choose VMIDirect for a wide selection of pet accessories like these EVERSWEET Gen 2/2S replacement filters. Benefit from their reliable service and dedication to uplifting lifestyles with affordable, high-quality products. Make the best choice for your pets and enjoy the convenience of hassle-free shopping.