









Petkit Dog Cat Smart Weighing Feeding Bowl
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
1. 100% brand new and high quality.
2. Material: SCIENCE antibacterial materials BioCleanAct(USA FDA & Korea FDA Certified)
3. Color: White, Milk Cow, Color Ball, Red Dot
4. Size: 18cm*18cm*6cm
5. Battery: Use 2*AAA (Not included)
6. Weight: 465g(not include packaging)
7. Capacity: 1700ml
8. Display screen: 4-Digit LCD display
9. Weighing measuring range: 1g - 2000g
✔️Feature:
1. To prevent diarrhea in pets
2. Reasonable feeding
3. Weight control, to ensure pets health
4. Waterproof ,it can be washed in water
✔️Note:
You also can download the APP “PETKIT” for more scientific and healthy feeding solutions. It needs you fill in the dog's age, weight, dog breed and food brand, then you can get a tailor-made daily feed method, to help your dog's meal become more and more scientific and healthy.
Package Include:
✔️1* Pet Smart Digital Feeding Bowl
When first time used:
1. Keep the four corners flat when using to ensure uniform force;
2. After turning on the machine and placing it flat, press the power button to clear it once, then you can pour the pet food;
3. Press and hold the key for 3 seconds to switch the weighing unit (g/lb/ml/oz);
4. When cleaning, pay attention to control the water temperature below 50 °C;
5. Download Xiaopei APP, enter the pet basic information, and get a scientific feeding plan;
6. The device will automatically shut down when the weighing function is not used for a long time.
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