NIIMBOT D11H D110M Portable Bluetooth Label Printer Wireless Name Tag Maker
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Key Features:
- Wireless Bluetooth Connection: The D11_H supports Bluetooth wireless connectivity, allowing easy operation through smartphones (iOS/Android), without the need for a computer connection. Note: it does not support printing via iPad. You can quickly design and print labels with ease.
- Variety of Label Support: The D11_H supports a wide range of label sizes and types, including text, barcodes, QR codes, images, and more. It can handle various labeling needs, from product tags to document archiving to home organization.
- Efficient Thermal Printing: Using advanced 300DPI thermal printing technology, the D11_H requires no ink or ribbons. It provides fast, clear, and durable printing that ensures high-quality labels for long-term use. The printing results are clear and durable, suitable for various everyday applications.
- Compact and Portable: The D11_H's compact and lightweight design makes it highly portable. Its small size allows for easy carrying, making it ideal for use at home, in the office, or in stores. You can print labels anytime and anywhere.
- Easy Operation: Using the dedicated NIIMBOT app, users can easily design and print various labels. The app offers a variety of templates and is user-friendly, making it simple for even first-time users to get started quickly.
Product Specifications:
- Printing Technology: Thermal printing
- Print Width: 8-15mm
- Print Speed: Max 50mm/s
- Label Paper Type: Thermal label paper (supports various types including white, transparent, colored, round, cable, cartoon patterns, etc.)
- Label Size: Supports multiple sizes (as long as the model is compatible, it can be used. You can search for ‘D11’ in stores to find many compatible labels for the D11_H printer)
- Resolution: 300 dpi
- Connection Type: Bluetooth 4.0
- Compatible Devices: Supports iOS and Android smartphones and tablets (does not support iPad)
- Battery Capacity: 1500mAh, can print continuously for approximately 3-5 days
- Product Weight: Approximately 300g
- Dimensions: 109x78x30mm (LxWxH)
Applicable Scenarios:
- Business Use: Price tags, inventory management, store labels.
- Office Use: Document archiving, file labeling, stationery classification.
- Home Use: Home organization, children’s labels, clothing labels, name labels.
- Logistics Industry: Shipping labels, packaging labels, barcodes, QR codes.
- Food Industry: Food labels, frozen food labels.
- Personalized Gifts: Custom labels, gift tags.
- Education and Library Management: Book labels, student supplies.
- Healthcare Industry: Medicine labels, patient labels.
