




NIIMBOT B21 B3s Label stickers Waterproof
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
B21/BS3 Label Tape:
- Self-adhesive thermal paper, specially compatible for Niimbot B21 label printer, printing without ink or ribbon, tear and paste, easy to use.
- Each roll of customized address labels includes 230 stickers. One sticker measures 1.18"x1.97", perfect size for any mail, box or bag. 6 lines of personalization such as name and address; up to 22 characters per line. Not for shipping labels.
- Professional material, better quality, strong adhesiveness, clear printing, do not fade, waterproof, oil-proof, tear-proof, anti-Scratch. It can be easily removed from the item, not leave glue and other residues.
- Tear off the label paper according to the prompts, and put it into the B21 printer machine, please face down the paper, and pull the paper out of the machine properly, then can print.
- The B21/BS3 paper can be used for organization labels for kitchen and household storage, as well as price barcodes, mailing, or address labels. It is a good label helper for kitchens, offices, stores, warehouses, etc, especially very suitable for commercial supermarket retail applications.
Waterproof
The waterproof labels material makes for B21 label paper, It’s coated with a universal water fast base, which is perfect for bottles, jars and packaging.
Oilproof
When it comes to essential oil products, oilproof is very important . B21 waterproof and oilproof labeling materials are perfect for packaging your essential oil products.
Strong Adhesion
The B21 label paper with sticky high tack strong adhesive, ideal when applying labels to surfaces where you want to make it difficult to remove the label.
Abrasion Resistance/ Tear-Resistant/ No Sticky Residue
What's in the box
1* Roll of label