





GXCT LS11 Removable Flexible Desk Stand with 3 Level Extensions up to 96cm for Camera
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Features
● Height Adjustable: PICTRON LS11 desktop light stand is designed with 3 sections extending poles with a height adjustable from 13"-33" / 35.4cm-90cm which provides the possibility for any overhead shooting and lighting. A rubber ring wingnut helps you to fix the pole easier.
● 2-Section Auxiliary Holding Arm: 0.7"-11"/18cm-28cm clamp range, suitable for most poles & tripods in the market. 2-Section flexible auxiliary holding arm for cameras, lights, phones, and More.
● 360° ball head: 3 ball heads all with an industry-standard 1/4" Screw allow you to expand your rig/webcam/cameras/lights etc.
● Stable Padded C-Clamp: The c-clamp is detachable, and the master pole can be put on PICTRON heavy base. C-clamp is expandable up to 5 Centimeter /19.7 inches, compatible with most desks in the market, and provides maximum stability.
● Aluminum Alloy Material: The arm part is made of aviation aluminum alloy, processed by high-precision CNC, and the surface is sprayed and anodized, which is durable and has a more textured overall.
Parameters
1. Model: LS11
2. Material: Aluminum alloy (telescopic rod and gimbal)
3. Dimensions: Main Pole 22 x 802mm, Cross Arm 22 x 676mm
4. Weight: 1kg
5. Interface: 1/4 inch screw