
LENTION D54 11-in-1 USB C-Hub Digital AV Portable Docking Station, 100W (Gray)
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Brand: LENTION
Colour: Space Grey
Hardware interface: USB, USB-C
Total USB Ports: 11
Item dimensions LxWxH: 5.27 x 2.67 x 0.81 inches
Number of ports:11
Item weight:0.66 lbs
Total HDMI ports: 1
Power: 100 watts
About this article
11-in-1 Expansion: The CB-D54 vertical docking station is powerful than USB C hub with 5 USB 3.0, 4K HDMI, Gigabit Ethernet, SD/Micro SD card reader, 100W power delivery and 0.138" audio port. Up to 100W passthrough charging port can provide 85W for laptops. Plug and Play, no drivers or software to install
Ingenious Detachable Design: Made of aluminum with a Mac-style finish, the base includes a removable base for portrait or landscape orientation for home, office, and travel use. It has a 3.3-foot cable that allows you to move freely. The USB C LENTION docking station can expand your workstation and the portrait orientation is designed to save space and make the desk clean and tidy
4K 60Hz Visual Party: Mirror or extend host laptop to TV, monitor, projection and more with the highest screen refresh rates (3840 x 2160 @ 60 Hz) HDMI port. You can enjoy a UHD viewing experience without motion blur or noise. Note: 4K at 60Hz is only available for devices with DP1.4 and HDCP2.2 and HDCP1.4 compliant external display
Stable Driver 3.0 Certified: LENTION released the advanced Stable Driver 3.0 standard to help customers shop with confidence. The standard includes 3 main features: no interference between connected peripherals, sufficient power supply and devices operate at normal temperature without overheating
Multi-port Details
USB-C TO USB3.0*5 Ports + HDMI(4K 60Hz) +
RJ45 (1000M) + SD&TF (Reader 3.0) Card
Reader + 3.5mm Audio + PD3.0 (Data)
Packing List:
1* Lention Docking Station
1* Connection Cable
1* Removable Stand