Kospet Tank S2 Rugged Smartwatch
RETURN AND REPLACEMENT POLICY
This policy is valid for the Philippines only.
At VMi Direct, we are committed to providing high-quality products and excellent customer service in accordance with the consumer protection standards set by the Department of Trade and Industry (DTI) and the Consumer Act of the Philippines (R.A. 7394).
✅ 1. 7-Day Replacement for Defective Products
If your purchased item has a manufacturing defect, you may return it for a replacement or exchange within 7 calendar days from the date of purchase.
This policy applies only to products that are found to be defective upon arrival or develop a verified manufacturing defect within the first 7 days of use.
⚠️ This policy does not cover “change of mind” returns, accidental damage, misuse, or normal wear and tear.
📄 2. Proof of Purchase Required
To qualify for a replacement, you must provide a valid proof of purchase, such as:
- Official receipt
- Sales invoice
- Order confirmation email
- Transaction record from our website
Without proof of purchase, we may not be able to process your replacement request.
📦 3. Condition of the Product
The item must be returned in original condition, which includes:
- Complete with original packaging and labels
- All accessories, manuals, cables, and freebies included
- No signs of physical damage, tampering, or improper use
- In a resalable (marketable) condition
Products that are damaged due to mishandling, modification, or incorrect installation will not be eligible for replacement.
❌ 4. Non-Covered Cases ("Change of Mind")
We do not accept returns or exchanges for:
- Change of mind
- Wrong color, size, or model selected
- Buyer’s remorse
- Products that are not defective
- Customer Misuse
- Improper Handling of the Customer
- Water Damages to Electronic Products
Please double-check your order before confirming your purchase.
🛠️ 5. Warranty & Service Center Guidelines
Some products (e.g., electronics, appliances, mobile devices) may come with a manufacturer’s warranty card that includes specific service terms.
In such cases:
- You may be directed to an authorized service center for inspection, repair, or replacement.
- The service center’s assessment will determine whether the issue is covered under warranty.
- VMi Direct will assist in coordinating the process and provide necessary documentation.
Please retain your warranty card and register your product (if required) as per the manufacturer’s instructions.
🏬 6. Store Discretion & Exceptions
While our policy follows DTI guidelines, VMi Direct reserves the right to:
- Approve or decline replacement requests based on verification
- Offer store credit or alternative solutions in special circumstances
- Update this policy with prior notice, in compliance with Philippine consumer laws
Any exceptions are at the sole discretion of VMi Direct and are not guaranteed.
📞 7. How to Request a Replacement
- Contact our Customer Support within 7 days of purchase:
- Email: support@vmidirectph.com
- Hotline: +63923-6039512 / +639764561295
2. Provide:
- Order number
- Proof of purchase
- Photos/videos showing the defect
- Description of the issue
3. Our team will assess your claim and guide you through the next steps—either a direct replacement or referral to a service center.
Customer Reviews
Grabe, ang ganda ng watch! Sobrang tibay at ang bilis mag-connect sa phone. No regrets sa purchase!
Medyo mabilis ma-lowbat pag laging naka-on yung GPS. Pero okay naman for basic use. Maganda yung screen.
Sobrang nagustuhan ko yung kulay, perfect for my style. Andaming sports modes! Pwede rin pang-swim. Highly recommended!
Ang tibay neto, nadulas ako sa hiking pero walang gasgas! Ganda pa ng AMOLED display. Sarap tingnan.
Okay naman yung notifications, nababasa ko messages. Pero sana mas malinaw yung microphone pag may calls.
KOSPET TANK S2 Smartwatch
Weighing only 51 grams, with clear-cut lines and distinctive contours, the KOSPET TANK S2 redefines the aesthetics of women's smartwatches, leveraging an innovative two-color design that brings a blast of vibrant freshness.
Military-grade Protection Reimagined
To take exquisite craftsmanship and rugged elegance right up to the cutting-edge, KOSPET TANK S2 has met 15 rigorous U.S. MIL-STD-810H standards, battling alongside you against all the dirt, sweat, stress, and strain wherever you roam.
So Bright, So Spot-on
Delve into smooth and silky visuals on KOSPET TANK S2. The 1.32-inch AMOLED with always-on display boasts a 60Hz high refresh rate and a maximum brightness of 1,000 nits, all secured by the incredibly damage-proof Corning® Gorilla® Glass screen.
Master Your Own Vibe
KOSPET TANK S2 elevates your every outfit with a refreshing blend of business casual and sporty style, complementing a variety of watch faces galore to help you wear your heart on your sleeve and your personality on your wrist.
Empower Your Days
KOSPET TANK S2 is equipped with a rechargeable pure cobalt battery, providing high energy density and long cycle life. With a full charge, it will support you no matter the circumstances, and its power saving mode can easily be switched on for extended efficiency and performance.
Venture Off the Beaten Track
To get the most out of your outdoor exploration, KOSPET TANK S2 picks up both L1 and L5 signals to reduce the environmental interference, while supporting six satellite navigation systems for reliable coverage, which include GPS, Galileo, GLONASS, BeiDou, QZSS, and NAVIC (IRNSS).
Explore Through a New Lens
Stray freely while staying safe with KOSPET TANK S2’s industry-leading compass and barometric altimeter, assisting you to maintain spatial awareness without a hitch, even in challenging surroundings.
No Loose Ends on Your Fitness
Set your daily goals for calories, distance, and steps on the KOSPET FIT App, to embrace healthy living on a day-to-day basis. As you progress towards or meet your goals, you will receive real-time reminders and medals on KOSPET TANK S2 to motivate you to stay on course. From restful yoga to exhilarating surfing and beyond, get in shape with the KOSPET TANK S2, utilizing its built-in 170+ invigorating sports modes!
Tracking Your Body
Tune in to your body and get timely predictions and reminders on the KOSPET TANK S2 for upcoming menstrual, fertile, and safe periods. Keep track of your menstrual cycle from beginning to end through an intuitive monthly calendar view on the KOSPET FIT App.
Specifications
Design and Build:
- Dimensions: 54 mm (length) x 48 mm (width) x 10 mm (height)
- Weight: Approximately 51 grams
- Body Material: TPU (Thermoplastic Polyurethane) silicone
- Bottom Case Material: Polycarbonate reinforced with 15% glass fiber
- Buttons: Four aluminum alloy buttons
- Display: 1.32-inch HD AMOLED with a resolution of 466×466 pixels, protected by Corning® Gorilla® Glass 3
- Water Resistance: 5 ATM & IP69K ratings, suitable for diving and extreme conditions
- Certifications: Passed 15 U.S. MIL-STD-810H military-grade tests
Performance:
- Processor: ACTIONS® ATS3085L
- Memory: 256M NOR storage
-
Battery Capacity: 350mAh
- Typical Usage: 8-12 days
- Heavy Usage: 5-7 days
- Always-On Display Mode: 2-3 days
- Power Saving Mode: Over 25 days
-
GPS Workout Mode:
Up to 15 hours
Sensors and Features:
-
Health Monitoring:
- Heart rate monitoring with liveness detection
- Blood oxygen (SpO₂) monitoring
- Blood pressure monitoring
- Stress level and emotion tracking
- Sleep tracking with REM detection
- Activity Tracking: Supports over 170 sports modes with smart recognition for six common activities
- Navigation: Dual-band (L1+L5) positioning with support for six satellite systems, built-in compass, and barometric altimeter
- Connectivity: Bluetooth 5.3
- Additional Features: Bluetooth calls, AI voice assistant, music control, and notifications
Compatibility:
- Operating Systems: Compatible with Android 5.0+ and iOS 12+
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Health Monitoring:
